Application Support/Trainer - EMR Software
Job description / Role
Employment: Full Time
Our client is a leading provider of practice management software products and services to dental and allied health practitioners. Their solutions optimize, streamline and automate operations and is currently used by over 7,000 dental practices and around the world.
As part of their growth initiative in the GCC region they are looking to hire a skilled EMR Support Analyst & Trainer with expertise in EMR solutions.
Key responsibilities:
Technical Support & Troubleshooting- Serve as the first point of contact for the client’s EMR users, resolving technical issues related to software functionality, user access, data integrity, and system performance.
- Diagnose and troubleshoot errors in patient records, billing modules, e-prescribing, and reporting tools, escalating complex issues to the development team when needed.
- Assist with EMR upgrades, patches, and integrations (e.g., HL7, lab interfaces, third-party apps) while minimizing downtime.
- Maintain a knowledge base of common issues and solutions to improve support efficiency.
- Design and deliver customized training programs for healthcare staff (clinicians, administrators, billing teams) tailored to their workflows (e.g., appointment scheduling, clinical documentation, revenue cycle management).
- Conduct onboarding sessions for new users and refresher trainings for existing staff to optimize EMR utilization.
- Create training materials, including step-by-step guides, video tutorials, and FAQs, ensuring alignment with the software’s latest features and updates.
- Gather user feedback to identify training gaps or system inefficiencies and advocate for improvements.
- Build rapport with healthcare staff, acting as a trusted advisor for EMR best practices.
- Proactively communicate with clients about upcoming updates, downtime, or new features.
- Travel occasionally (if applicable) to client sites for hands-on training and support.
Requirements:
- 4+ years of EMR support and training experience
- Strong understanding of healthcare workflows and medical terminology.
- Excellent communication and problem-solving skills.
- Willingness to travel occasionally for onsite training.
- Opportunity to work with a leading healthcare EMR solution provider
- Flexible work arrangements.
- Competitive compensation and growth opportunities.
Additional benefits: Health care, air ticket, visa
About the Company
KERSHAW LEONARD "WE CHANGE PEOPLES LIVES"
Who we are:
Founded in September 1999 The Kershaw Leonard Group was based upon professional recruitment practices laid down by the UK Institute of Employment Consultants whose values are still at the core of our success today.
Inherently we believe that recruitment is a people business not a CV processing business and as such we take time and care to make sure we understand the needs of both our Clients and our Candidates.
Such attention to the care side of our business together with the sheer length of time we have been established has given us a unique position. We regularly attract top class candidates who only want to work with Kershaw Leonard as they trust our confidentiality and professionalism.Similarly, more than 75% of the clients we work with come back for more when they have a new position to fill.
What we do:
Kershaw Leonard Group places exceptional talent on a Global scale. Our winning strategy is to partner very closely with a small number of clients so we can really understand their objectives, needs and aspirations in a way that allows us to intuitively know the kind of cultural fit they are looking for when the time comes for them to recruit new talent.Then once that talent is on board and part of the client’s team, to assist wherever is needed to improve performance and leadership skills
Why Us:
The Kershaw Leonard Group is more than just a recruitment agency. In addition to KL Recruitment, KL Consulting offers a vast spectrum of skills from our experienced behavioural psychologist and consultants with almost two decades of HR Director level experience in the region.
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