Operations Supervisor
Job Description
Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as an Operations Supervisor (Salon & Spa) in the Business Development department and be a part of this exciting adventure of never-ending growth and success.
What we expect from you:
- Oversee daily operations of Salon & Spa DTC, ensuring timely service delivery and smooth crew execution
- Supervise and coordinate crew activities including shift attendance, van assignments, and performance management
- Resolve real-time operational issues such as no-shows, van delays, or last-minute booking gaps
- Conduct spot checks, site visits, and on-ground audits to ensure SOP adherence and service quality
- Track crew utilization, van usage, and absenteeism rates through daily logs and dashboards
- Collaborate with customer support to investigate and resolve service escalations and negative ratings
- Partner with training teams for new crew onboarding, evaluations, and performance refreshers
- Support crew grievance handling and escalate unresolved issues related to van, accommodation, or salary
- Ensure accuracy of daily shift rosters, absentee reports, and penalty logs for payroll validation
- Provide feedback to improve service quality, process bottlenecks, and zone-level performance
- Contribute to field insights during campaign planning, supply balancing, and territory expansion
- Communicate regularly with vans, crew, trainers, and internal teams to maintain operational flow
What we are looking for:
- 24 years experience in field operations, logistics, or service delivery roles
- Hands-on experience managing blue-collar workforce such as drivers, cleaners, or technicians
- Strong coordination skills across scheduling, van allocation, and crew issue resolution
- Proficiency in Excel and Google Sheets for planning, tracking, and reporting
- Familiarity with CRM systems or scheduling tools used in operational environments
- Availability to work early morning shifts and weekends as part of a flexible schedule
- Real-time problem-solving skills to handle live booking and crew issues under pressure
- Effective communication across field staff, support teams, and operations leadership
- Strong ownership mindset with the ability to independently manage and execute tasks
- Basic data analysis capabilities such as pivot tables, filters, and lookups
- Experience in fast-paced startups or on-demand platforms (nice to have)
- Previous exposure to managing more than one zone or vertical (nice to have)
PERKS OF BEING A PART of JUSTLIFE
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
We care about you- One-day extra vacation on your birthday with our JustHoliday!
- Free Justlife credits so you can enjoy our own services
- Work reality escapes opportunities through team-building games, challenges, and many more activities
- Working with a great team and entrepreneurial spirit
- Continuous learning with mentorship, coaching, on-the-job, and internal-external training
- Never-ending growth and fast career development and internal career opportunities
- A fair and objective Performance Management System
- Ignition of the hero in you through our 'JustHeroes Reward and Recognition Program
- Availability of company discounts and gift vouchers
- A bonus for every successful Employee Referral
About Us
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the region's leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer's needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
Join the tribe and let's become #everydaybetter, together!
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