Operations Manager - Onboarding (maintenance)

Job Description

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role:

You must be self-managed, proactive, and willing to work overtime when necessary.

Responsibilities:

• Project & Operational Oversight
• Manage the end-to-end onboarding process for new properties requiring interior design and fit-out work.
• Oversee timelines, budgets, and resource allocation, ensuring all tasks align with project goals.
• Maintenance & Fit-Out Coordination
• Coordinate with maintenance teams and third-party contractors to obtain quotations, negotiate terms, and supervise on-site work.
• Conduct quality checks and final inspections to guarantee adherence to brand standards and design specifications.
• Site Management & Mobility
• Drive to different locations daily to monitor progress, resolve on-site issues, and maintain real-time communication with project stakeholders.
• Ensure that all safety and compliance regulations are met on each site.
• Team Leadership & Accountability
• Oversee Project Managers, ensuring they meet deadlines and manage resources effectively.
• Provide guidance, training, and performance feedback to drive team efficiency and engagement.
• Supplier & Vendor Relations
• Source and vet suppliers for materials, furniture, and other design elements.
• Negotiate contracts, track deliveries, and resolve any vendor-related issues promptly.
• Reporting & Process Improvement
• Prepare regular status reports, including budget tracking, timelines, and quality metrics for management review.
• Identify areas for operational improvement, recommending process enhancements to increase efficiency and quality.

• Competitive salary Package;
• Medical Insurance Plan;
• Air Ticket Allowance;
• Comprehensive training and support;
• A dynamic and supportive working environment;
• A great working environment;

Requirements:

• Education & Experience
• Bachelor's degree in Interior Design, Architecture, Construction Management, or related field (preferred).
• 35 years of project management experience in fit-out, maintenance, or related industries (hospitality, construction, real estate).
• Technical Skills
• Proficiency in project management software (e.g., MS Project, ClickUp, or similar).
• Understanding of design/fit-out processes, supplier management, and construction/maintenance protocols.
• Mandatory Requirements
• Must possess a valid UAE driving license and have a personal vehicle to travel between sites daily.
• Willingness to work overtime or extended hours if necessary to meet project deadlines.
• Ability to multi-task in a fast-paced environment and remain organized under pressure.
• Soft Skills
• Excellent communication skills (spoken and written English) for liaising with contractors, suppliers, and internal stakeholders.
• Strong negotiation abilities and a problem-solving mindset.

Self-driven with a demonstrated capacity to work independently and make informed decisions on the fly.

Key Attributes:

• Hands-On & Proactive: Takes initiative to identify issues early and implement effective solutions.
• Adaptable: Comfortable pivoting between sites, shifting project priorities, and managing varied on-the-ground challenges.
• Team-Oriented: Able to lead by example, providing clear direction and fostering collaboration among diverse teams.