Team Leader - Guest Relations - Jumeirah Al Naseem
Job Description
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Madinat Jumeirah, Jumeirah's mega-resort is home to four ultra-luxurious hotels Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf all nestled within 3km of picturesque waterways connected by traditional abras.The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre.
Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
An exciting opportunity has arisen fora Team Leader to join the Guest Relations team in Jumeirah Al Naseem. The main duties and responsibilities of this role are:
- Organize workflow and delegate tasks for BOH and FOH Guest Relations Executives. Lead and ensure timely completion of Guest Relations tasks.
- Prepare VIP arrivals and coordinate special requests with the Guest Relations Manager and request and ensure timely delivery of VIP amenities.
- Inspect VIP rooms and conduct curbside check-ins and in-room check-outs.
- Handle Guest Relations emails, E-Butler requests, and assist with check-ins, check-outs, and concierge duties.
- Maintain guest profiles, provide hotel tours, and manage lobby coverage.
- Conduct courtesy calls and ensure smooth communication with guests.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- A minimum of 2 years of experience in Guest Relations in a 5-star hotel setting.
- Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
- Fluent in English and an additional Russian or European language.
- Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.
Aboutthe Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.