Service Operations Coordinator - UAE National Only
Job Description
Job Description
You will report directly to our Field Service Manager and you'll work out of our Abu Dhabi location.
The Service Operations Coordinator is a critical role designed to streamline the execution of field projects by centralizing and managing all administrative and logistical workflows. This role serves as the primary liaison between Honeywell, our customers, and site management regarding documentation, site access, and project compliance
Responsibilities
KEY RESPONSIBILITIES
Documentation & Compliance Management- Draft, track, and manage work permits and safety documentation required for site mobilization.
- Ensure all project documentation meets both Honeywell's Quality Management System (QMS) and the customer's specific compliance standards.
- Act as the primary point of contact for customer site management to handle site access paperwork, security clearances, and gate passes for service teams.
- Coordinate vehicle and equipment entry permits to ensure zero delays during execution.
- Liaise with customer administrative teams to align on site-specific entry requirements and safety inductions.
- Manage operational activities within SAP Ariba.
- Coordinate external contractor workflows within Fieldglass.
- Maintain project trackers and dashboards to provide real-time updates on administrative progress to the Service Manager.
- Organize and schedule project kick-offs, progress reviews, and safety meetings.
- Prepare meeting agendas, document minutes of the meeting, and track the completion of administrative action items.
Qualifications
Required Qualifications:
- Experience: 34 years of experience in an operations support, project coordination, or technical administrative role, preferably within the Engineering, Construction, or Oil & Gas sectors.
- Education: Bachelor's Degree in Business Administration, Industrial Management, or a related field (Engineering degree is not required, but a technical background is a plus).
- Systems Proficiency: Proven experience using SAP, Ariba, and Fieldglass (or similar Enterprise Resource Planning systems).
- Communication: Exceptional written and verbal communication skills in English and Arabic; ability to professionalize technical requests for customer management.
- Organizational Mastery: A high degree of attention to detail with the ability to manage multiple overlapping permit requests and deadlines.
- Customer-Centric Mindset: Ability to represent Honeywell professionally when dealing with customer site-access offices and security departments.
- Autonomy: A self-starter who can identify paperwork bottlenecks and resolve them before they impact the engineering schedule.
- Type: Full-time, Permanent.
- Location: Primarily office-based.
- Travel: Occasional visits to customer sites within UAE may be required to facilitate access coordination or attend project alignment meetings.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.Please contact us to request accommodation.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable.