Business Development Executive
- Business Development
Improve sales strategies, execute business development, meet with customers and introduce the company. Proactively generate sales to meet assigned target.
Understand customers business needs, their shipment pattern, cargo particulars, frequency of shipments, volumes, trade lanes, etc.
Regular follow up with customers for more business as per customer potential and explore leads from other divisions.
Respond to incoming queries and ensure the resolution of service.
Calculate and submit freight quotations/proposals by involving the Sales Support team, follow up on quotes and secure booking. If business is lost revert with reasons.
Coordinate with client during the bridging period before signing of the contract to initiate the relationship. Brief the internal team before the process of operationalization begins
Submit daily Sales Report to Sales Manager outlining customer information, nature and scope of business, potential volumes, mode of shipment, etc.
Attend weekly Sales meetings to discuss progress on leads, new business meetings attended, business concluded during the week, business lost and justification, share market information and trade analysis.
Attend trade exhibitions and promote the Company's presence through distribution of promotional material, brochures, business cards, etc.- Job Management:
Job planning, interdepartmental collaboration and coordination to ensure high delivery
On booking confirmation, completion of credit documentation as per terms agreed and forward to Credit Department for approval through the Sales Manager.
Ensure smooth work flow and handover of job file to Sales Support team for briefing Customer Service.
Follow up on payments and assist the credit control team to collect dues and outstanding amounts from clients as per agreed credit terms. . If issues arise, escalate to Sales Manager and Finance to resolve these.- Relationship Management
Maintain positive relationships with internal and external customers to achieve high customer satisfaction and retention leading to increased sales revenue.
Work closely with Sales and Operation teams to ensure smooth and complete execution and overall contribute in quality improvement for all assigned accounts.
Maintain database to ascertain progress on business, customers secured, customers under review, those moving competition and customers who could be roped in.
Enter all new customer data and other sales data for clients into proprietary CRM and maintain this information as per company policy.
Monitor and report on market and competitors activities and provide relevant reports.
Keep customer abreast of market trend, updates on services, etc.