Service Delivery Coordinator - Dubai - ref. v67186419

Job description / Role

Employment: Full Time

Job requirements

Job purpose

To coordinate and oversee the end-to-end service delivery of Coiled Tubing Drilling (CTD) operations, ensuring alignment with client expectations, safety standards, and project timelines. This role acts as the central point of contact between field teams, engineering, logistics, and client representatives.

Key responsibilities

• Plan and coordinate CTD job execution, including pre-job readiness, equipment mobilization, and post-job demobilization.
• Ensure all job programs, risk assessments, and contingency plans are in place and communicated to field teams.
• Monitor real-time job progress and provide technical and logistical support to field supervisors.

• Track and report KPIs such as NPT (Non-Productive Time), job efficiency, and service quality incidents.
• Conduct post-job reviews and lessons learned sessions with field crews and engineering teams.
• Drive continuous improvement initiatives based on field feedback and performance data.

• Ensure all CTD operations comply with company and client HSE standards.
• Verify that all personnel are certified and trained for CTD operations.
• Participate in audits, safety meetings, and incident investigations.

• Serve as the primary interface with client representatives during planning and execution phases.
• Provide regular updates on job status, risks, and mitigation plans.
• Support commercial teams with job costing, invoicing, and service quality documentation.

• Coordinate the availability and movement of CTD equipment, tools, and consumables.
• Liaise with maintenance and warehouse teams to ensure equipment readiness and certification.
• Forecast personnel requirements and coordinate mobilization with HR and field operations.

• Bacheloru2019s degree in Engineering, Petroleum Technology, or related field.
• 5+ years of experience in Coiled Tubing or Well Intervention operations, with at least 2 years in a coordination or supervisory role.
• Strong understanding of CTD tools, downhole dynamics, and drilling workflows.
• Familiarity with HSE management systems and service quality processes.

• Excellent communication and stakeholder management skills.
• Strong organizational and multitasking abilities.
• Proficiency in job planning software and reporting tools (e.g., WellView, SAP, Excel).
• Ability to work under pressure and adapt to dynamic field conditions.

Please remember that joining the Talent Community is not an application for any specific job at Baker Hughes but to have the privilege of being considered for an opportunity that suits your profile on priority.

Company Industry: Oil & Gas

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