KYC Odd Officer Maker Outsource

Job description / Role

Employment: Full Time

Role purpose:

Reviewing, processing, and contacting customers to finalize ongoing due diligence cases, making sure that proper documentation is provided, and thorough due diligence is conducted.

Key accountabilities of the role:

• Reviewing, processing, and contacting customers to finalize cases related to ongoing due diligence, making sure that proper documentation is provided, and thorough due diligence is conducted.
• Send ODD form and requirements to customer on registered email address after the gap assessment.
• Collect documents and information for ODD from customer via email or physical (via branch).
• Review ODD form and assist the customer to fill the form accurately, for example, transaction details, annual turnover, FATCA details, and supplier's and project's name.
• Verify trade license, certificate of good standing, memorandum of association, Emirates ID, customer signature, and other support documents via online.
• Call the customer for confirmation before uploading the documents in BPM system (if documents received via email).
• True copy stamp is required on Emirates ID (if documents received physically/branch).
• Upload the document in BPM with additional remarks.
• Handle all received and allocated emails.
• Ensure to update the tracker sheet on time accurately.
• Ensure to achieve monthly set targets by management.
• Ensure that cases are handled as per SOP and have less than 3% discrepancy (cases returned from checker).
• Handle additional tasks assigned by the supervisor or deputy with high dedication.

Specialist skills / technical knowledge required for this role:

• Good knowledge of products and services.
• Good knowledge of service policies and procedures.
• Fair knowledge of banking practices, regulations, and risks.
• Good knowledge of anti-money laundering regulations issued by regulatory authorities.
• Computer skills.
• Excellent communication skills.

Company Industry: Banking - Corporate

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