Executive Housekeeper - Abu Dhabi

Job description / Role

Travel, Hotel & Tourism

Company description

Rising above the fairways of the La Vie Club Golf Course, Tivoli Muscat Hotel & Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious La Vie development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention & Exhibition Centre.

This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills.

Job description

This role requires strong leadership, pre-opening experience, and a detailed operational approach.

Key responsibilities:

Pre-opening phase:

• Participate in pre-opening planning, budgeting, recruitment, procurement, and setting up SOPs.
• Design and implement housekeeping operational workflows, policies, and procedures.
• Oversee the selection, purchasing, and inventory of linen, guest amenities, equipment, and cleaning supplies.
• Recruit, train, and onboard the housekeeping team to meet brand standards and local regulations.
• Coordinate with other departments (e.g., Rooms, Engineering, Front Office) to ensure readiness for opening.
• Set up cleaning schedules and room assignment systems (manual/digital).

Operational responsibilities:

• Lead, train, and manage all housekeeping and laundry team members.
• Ensure the cleanliness and maintenance of guest rooms, public areas, and back-of-house.
• Monitor and maintain departmental budgets, inventories, and cost controls.
• Implement quality control measures and conduct regular inspections.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle guest complaints and feedback professionally to ensure high satisfaction.
• Coordinate with Front Office and Maintenance for room readiness and preventive maintenance.
• Prepare departmental reports including occupancy-related forecasts and performance metrics.

People & culture:

• Foster a positive and motivated work environment through training, communication, and recognition.
• Monitor performance and provide ongoing feedback and development for team members.
• Ensure staffing levels are adequate and aligned with operational needs and occupancy.

• Minimum 5 years of experience in a similar role, preferably with international luxury hotel brands.
• Proven experience in hotel pre-opening is required.
• Strong leadership and team development skills.
• Excellent communication and organizational skills.
• Proficient in housekeeping systems and hotel property management software.
• Good understanding of budgeting, scheduling, and inventory control.
• Knowledge of local labor laws and hygiene standards.
• Fluent in English; Arabic is a plus.

• Opportunity to be part of a prestigious hotel launch in Muscat.
• Competitive salary and benefits package.
• Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.

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