Operations Executive

Job Description

About VT Markets

We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Role Overview

We are hiring an Operations Executive for our Dubai office to handle back-office operations, client onboarding, CRM management, and cross-department coordination. Candidates with 1+ year of operations or client service experience in finance/forex, or fresh graduates passionate about financial markets, are welcome to apply.

• Provide timely and professional client support via email, phone, and live chat.
• Conduct KYC and account activation procedures during the onboarding process.
• Monitor transactions, update CRM systems, and support back-office tasks on a daily basis.
• Prepare operational reports and maintain internal performance records.
• Coordinate with internal teams (Compliance, Sales, Finance, etc.) to ensure smooth workflows.
• Assist in basic market research and competitor analysis to support business initiatives.
• Escalate unresolved issues, inefficiencies, or risks to management.
• Adhere to internal processes and comply with local regulatory requirements.

• Delivered high client satisfaction through efficient and responsive operational support.
• Ensured accurate, timely completion of daily tasks with minimal errors.
• Facilitated smooth onboarding and activation of new client accounts.
• Actively contributed to ongoing process improvements.

• You are detail-oriented and organized in everything you do.
• You have a proactive mindset and seek to resolve issues before they escalate.
• You communicate clearly and professionally with both clients and team members.
• You enjoy working in a collaborative environment and thrive under deadlines.

Qualifications & Skills

• Bachelors degree in Business Administration, Finance, Economics, or a related field.
• Minimum 1 year of experience in operations or customer service, preferably in the Forex or financial services sector.
• Fresh graduates with relevant academic background and a strong interest in financial markets will be considered.

• Proficiency in Microsoft Office, especially Excel.
• Familiarity with CRM systems and/or trading platforms (MT4/MT5) is an advantage.

• Excellent communication skills in English; Arabic or additional languages are a plus.
• Strong attention to detail and a solution-oriented approach.
• Ability to multitask in a high-pressure, deadline-driven environment.

What We Offer

With over 15 offices worldwide, we offer a unique opportunity to build your career in an organization that values both operational precision and entrepreneurial thinking.

• Initial screening interview with our Talent Acquisition Partner
• Final interview with the Operations Lead MENA