Call Center Team Leader - UAE National
Inspire Selection Ras al-Khaimah
Job description / Role
Employment: Full Time
Our client is a leading UAE based financial services business. Due to expansion, they are looking to hire additional team leaders for their call centre operations.
As a Team Leader, you are key to in ensuring customers receive exceptional service, while also promoting a high-performance environment for your team.
Key Responsibilities:- Lead, mentor, and motivate a team of call centre agents to achieve individual and team targets.
- Monitor call quality and provide constructive feedback to agents.
- Handle escalated customer queries and complaints efficiently and professionally.
- Conduct performance reviews and identify training needs for team members.
- Contribute to the development and implementation of call centre policies and procedures.
- Provide regular reports and updates relating to service, to management when required
- Ensure adherence to all banking regulations and internal policies.
Requirements:
- Proven experience in a call centre leadership role.
- Banking experience is preferred.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in both Arabic and English.
- Ability to work effectively in a fast-paced and dynamic environment.
Due to Emiratisation, this role is available to UAE Nationals only at this time.
About the Company
Inspire Selection is an award winning recruitment agency, headquartered in Dubai which recruits across the Middle East region. We employ highly knowledgeable, professional consultants who are experts in connecting the right people with the right opportunities.Our reputation has been built upon our honesty, integrity and our ability to source candidates of the highest calibre right across our specialist sectors. As a result, we are recruitment partners to a wide spectrum of organisations - from leading blue chip companies to smaller, local businesses.
Sectors we cover include HR, Administration, Finance & Accounting, Legal, Sales & Marketing including Digital Marketing, IT, Oil/Gas/Energy, Engineering, Procurement, Manufacturing, Higher Education.
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