CUSTOMER SERVICE REPRESENTATIVE
Job Description
Position: Customer Service RepresentativeCompany: KILONEWTONS
Location: Abu Dhabi, UAE
Experience Required: 2+ years
Employment Type: Full-time
About KILONEWTONS
KILONEWTONS is a leading engineering, construction, technology firm in Abu Dhabi, known for delivering exceptional service and innovative solutions. We pride ourselves on building strong client relationships and maintaining the highest standards of customer satisfaction.
Job Summary
We are seeking an experienced Customer Service Representative with 2+ years of UAE experience to join our team. The ideal candidate will be the primary point of contact for clients, ensuring seamless communication, resolving inquiries, and maintaining our reputation for excellence.
Key Responsibilities
Serve as the first point of contact for customer inquiries via phone, email, and in-person.
Provide timely and accurate information about products, services, and company policies.
Resolve customer complaints with patience, professionalism, and efficiency.
Maintain detailed records of customer interactions in CRM systems (e.g., Salesforce, Zendesk).
Collaborate with internal teams (sales, technical, logistics) to address customer needs.
Process orders, returns, and refunds in compliance with company policies.
Gather customer feedback to improve service quality and client satisfaction.
Qualifications & Skills
2+ years of customer service experience (UAE/GCC preferred).
Fluency in English (Arabic or additional languages a plus).
Proficiency in CRM software (e.g., Salesforce, HubSpot).
Excellent communication and interpersonal skills.
Problem-solving mindset with the ability to handle difficult situations calmly.
Strong organizational skills and attention to detail.
Knowledge of UAE business etiquette and culture.
Why Join KILONEWTONS
Competitive salary + benefits (health insurance, annual flight tickets, etc.).
Career growth opportunities in a dynamic, fast-paced environment.
Training and development programs to enhance your skills.
Supportive, multicultural team that values collaboration.
How To Apply
Ready to elevate your career Send your CV to:
[Confidential Information]
Subject Line:Customer Service Representative Application [Your Name]
KILONEWTONS is an equal-opportunity employer. We celebrate diversity and welcome applicants from all backgrounds.