IT Asset & Patch Management Engineer

Job Description

Skills: ServiceNow, Manage Engine, Ivanti, Active Directory, Exchange, ITIL, IT Asset Management, Patch management,

Job Purpose

Responsible for managing the lifecycle of IT assets within an organization. This includes tracking, inventorying, deploying, and retiring IT equipment to ensure optimal utilization and compliance with organizational policies.

Certifications

Mandatory knowledge of Microsoft products and ITIL Processes

Responsibilities (includes All Tasks)

Conduct regular audits to accurately track and document all IT assets.

Maintain a comprehensive asset database, including hardware, software, and peripherals.

Update asset information as needed, such as changes in ownership or status.

Coordinate the deployment of new IT equipment, ensuring proper configuration and setup.

Provide technical guidance to users on the use of new assets.

Manage the retirement process for obsolete or end-of-life IT assets.

Ensure proper disposal of assets in accordance with environmental regulations and data security policies.

Develop and implement a workstation patch management strategy.

Coordinate the deployment of critical patches and updates.

Test patches in a controlled environment before deployment to minimize risks.

Monitor patch deployment status and address any issues.

Develop and implement asset management policies and procedures.

Ensure compliance with internal and external regulations related to asset management.

Manage relationships with vendors for hardware and software purchases.

Co-ordinate/follow-up with supplier and ensure timely delivery of assets.

Generate regular reports on asset utilization, compliance, and costs.

Assist with internal and external audits related to IT assets.

Technical Skills /Competencies

MANDATORY

ITIL certification (Foundation level or higher).

Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).

Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).

Experience with Active Directory, Exchange, and Office 365.

Soft Skills

MANDATORY

Ability to explain technical concepts in a clear and understandable manner to non-technical users.

Effective listening skills to accurately understand user problems and concerns.

Patience and empathy to deal with frustrated or anxious users.

Ability to build rapport and trust with end-users.

Ability to work effectively as part of a team, collaborating with other IT professionals.

Willingness to share knowledge and assist colleagues.