IT Field Support Officer
Job description / Role
Employment: Full Time- Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed
- Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis
- Train stores team members on the system and its various applications
- Provide the necessary support for the shops POS systems including any issues during the POS daily closing
- Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers
- Log all the incidents and requests in the Service Desk system
- Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files
- Prepare status reports and documentation regarding the installation of hardware and networking equipment
- Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed
- Handle the pre-opening phase of new stores in terms of design, installation and configuration
Requirements:
Qualifications- Technical Degree in Computer Science or a related field
- 2-4 years of experience in a similar role
- Knowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)
- Fluency in English
- Valid Driving License is a plus
- Proficiency in MS Office
- Cultural Awareness: level 1
- Customer Focus: level 2
- Analytical Thinking: level 2
- Attention to details: level 2
- Change and Adaptability: level 2
- Communication Skills: level 2
- Teamwork: level 2
About the Company
Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.
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