HR Operations Manager - Shared Services

Job Description

Job Summary:

The HR Operations Manager Shared Services will be responsible for leading and managing the centralized HR operations team, ensuring efficient delivery of end-to-end HR services. This role will oversee the execution of employee lifecycle processes, compliance, HR systems, payroll coordination, and continuous improvement of HR service delivery within a shared services environment.

Key Responsibilities:

• Lead the HR Shared Services team in delivering core HR services, including onboarding, offboarding, employee records, leave management, benefits administration, and HR helpdesk support.
• Ensure timely and accurate processing of HR transactions and documentation in line with company policies and local labor laws.
• Oversee HRIS data accuracy and integrity; act as point of contact for HR system enhancements, updates, and integrations.
• Develop and monitor SLAs and KPIs for HR operations performance and customer satisfaction.
• Partner with payroll, finance, and IT teams to streamline processes and ensure seamless employee experiences.
• Drive standardization, automation, and process improvement across all HR operations.
• Ensure compliance with labor laws, data protection regulations, and internal audit controls.
• Manage reporting and analytics for HR operations and provide actionable insights to leadership.
• Train and support the HR Shared Services team to deliver high levels of service and operational excellence.
• Serve as escalation point for employee queries or complex HR operational issues.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's preferred).
• Minimum 810 years of progressive experience in HR, with at least 35 years in an HR operations or shared services leadership role.
• Experience working in a shared services model or large matrixed organization is preferred.
• Strong knowledge of HRIS systems (e.g., SAP, Workday, Oracle, SuccessFactors).
• Solid understanding of labor laws, HR policies, and best practices.
• Demonstrated expertise in process improvement, service delivery metrics, and compliance.
• Strong leadership, people management, and communication skills.
• Excellent problem-solving and stakeholder management capabilities.