Senior Central Store Operations Executive

Job description / Role

Retail

About the company

Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The position is also responsible to ensure weekly updates from the business are communicated to the stores through the action news.

This job brings processes and activities together to facilitate easy execution of tasks and quick decision making. Standardise procedures and methods to enhance productivity and efficiency.

This role will also support the central operations manager to deliver projects across the region, daily routine and tasks to deliver a seamless store experience.

What you will do:

Description of accountability:

• Customer service & communication
• Develop and maintain a healthy relationship with all internal and external stakeholders. Maintain excellent communication to ensure operation runs smoothly and efficiently.
• Ensure business communications are maintained and broadcasted on time.
• Drive the agreed actions for improvement from the daily, weekly and monthly business communications.
• Create and prepare daily, weekly, monthly reports and correspondence for prompt submission.
• Work in coordination with buying and logistics to ensure accurate stock maintenance.
• Respond in a timely manner to all customer and store queries generated via email, support office, audit queries, contact centre or other platforms that require operational input.
• Ensure that all customer and corporate orders and stock consolidations are actioned on time.
• Support digital team for processing food app orders.
• Ensure carry bags inventory is monitored and ordered based on business requirement.
• Ensure staff uniforms are ordered for all the regions.
• Payments: Responsible to make sure all store vendor payments are done on time in line with local regulations.
• Work in coordination with facility manager/vendor to ensure that annual maintenance contracts are in place and all maintenance work is carried as per agreed timeline.
• Store visits to ensure stores adhere to SOPs.
• Cost
• Strategic and tactical level operations planning for stores through promotional analysis, business KPI tracking and analysis (ATV, IPC, Conversion, footfall etc.).
• Bi-annual review on assets that are not being utilized by stores and ensures reclassification is done and return assets to IT.
• Facilitate store-related asset creation, asset write-off and asset transfer.
• Construct, implement, monitor and control the budget and operational costs of all stores.
• Support the delivery of the shrinkage action plan within the stores.
• Ensure store consumables and maintenance are monitored as per the operating budget plan and ensure the costs are utilized to achieve the highest cost-benefit outcome.
• ERP, standards and supervision
• Effectively manage SAP transactions in all day to day activities to maintain system integrity and exceed store service level expectations.
• Ariba - Raise all store requests through Ariba portal acting as a single point of contact for all stores.
• Retail Pro - Ensure Retail Pro records are up-to-date in coordination with EIT (till receipts, Arabic description, promotions etc.).
• Tableau - Build and deliver automated reports as per business requirement.
• Database update for all online devices in the store such as SATO printer, Pathfinder gun, touch menu and Zebra devices.
• Enforce procedures to maintain stocks and systems accuracy and profit protection across all countries.
• Ensure consistent standards are maintained across all stores through one filing system.
• Create a clear plan for themselves and deliver short to medium term business priorities. Energize self to act with pace to deliver high standards on time.
• Take decisions based on a well thought out analysis of complex information and risks.
• Actively align self and others to the business plan and priorities.
• Consistently probe internal and external customer information.
• Take opportunities to improve performance having evaluated the financial impact.
• Manage KSA caf/u00e9 consumables and LPO creation in SAP.
• Facilitate vendor creation and extension.
• Business growth
• Support IT integration and development.
• New development store projects with corporate and principal provided resources, ensuring compliance and brand requirements.
• Work on new initiatives of the business to drive efficiency and productivity in stores.
• Provide trainings to store team for new system implementation, projects, and new processes.

Required skills to be successful:

• Able to handle complexity.
• Excellent planning and organizing skills.
• Attention to detail.
• Highly numerate.
• Product confident.
• Good communicator.
• Optimistic attitude.
• Knowledge of SAP an additional advantage.

What equips you for the role:

• Bachelor's degree with at least 3-5 years retail experience in an operational/administrative role.
• Good knowledge of SAP - PRT system.
• Ariba and POS system.
• Expert Excel capability.
• Excellent in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook).
• Demonstrated ability to work effectively in a multi-national organization.
• Analysis and troubleshooting skills.

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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