Female CS Admin
Dubai
Key Responsibilities
- Support the daily activities of the customer service team to ensure excellent service delivery.
- Monitor team performance, productivity, and adherence to company policies and service standards.
- Handle escalated customer inquiries, complaints, and complex issues in a professional and timely manner.
- Develop, implement, and maintain customer service procedures, workflows, and performance standards.
- Conduct regular coaching, training, and performance evaluations to enhance team effectiveness.
- Coordinate with internal departments to resolve customer concerns and improve service processes.
- Ensure accurate maintenance of customer records, documentation, and databases.
- Assist in workforce planning, scheduling, and resource allocation to meet service demands.
- Support management in implementing strategic initiatives and customer service objectives.
- Maintain confidentiality of customer and company information at all times.
- Bachelor's Degree in Business Administration, Management, or a related field.
- At least 5 years of experience in customer service, call center operations, or business administration.
- Excellent written and verbal English communication skills.
- Strong leadership, coaching, and team management abilities.
- Exceptional problem-solving, decision-making, and conflict-resolution skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with CRM systems and customer service software.
- Strong organizational skills with attention to detail and accuracy.
- Ability to work effectively in a fast-paced, multicultural environment.
- Professional, proactive, and results-oriented with a strong customer-focused mindset.
- Ability to manage multiple priorities while maintaining high service standards.
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Job Description
Company Description
Founded in 2016, SARPI Group is a Dubai-based company representing and distributing international consumer and retail brands across the UAE and GCC. We work with over 400 retail stores and 16 e-commerce...