Customer Service Representative/ Call Center Representative- Emiratisation

Job Description

Transguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting for a Customer Service Representative- Emiratisation for our client to be based out of their Dubai Office.

Job Location: Dubai Investments Park

Purpose-

The Customer Service Representative is part of the customer service and is responsible for always offering an exceptional level of service, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions.

• To process all contacts (inbound and outbound-email, fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product & application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
• To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
• To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location's and contact details into SAP system.
• To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
• To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
• To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support Centre, After Market Service, Credit Services, Logistics, Product Management & currier service to provide quality Customer Service.
• To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation if processed by the individual), sales, productivity, quality.

• UAE National Family Book
• A Bachelor's Degree
• Good computer skills (ideally SAP)
• An excellent telephone manner
• Exceptional interpersonal and negotiation skills
• High commitment to customer satisfaction
• Team playing skills with strong customer orientation
• Self-motivation, highly energetic, outgoing character and willingness to explore self-potential in different area