Product Support Specialist

Job Description

About the Company: Al Masaood Power Division has been powering the region since 1972, delivering advanced power generation, industrial, and marine solutions. As an authorized distributor of MTU and Volvo Penta, the division is known for engineering excellence, long‑term partnerships, and strong aftersales support.

About the Role: The job holder generates service sales, prepares quotes, converts enquiries, meets targets, manages relationships, and secures long-term agreements for MTU products.

Responsibilities:

• Generate service sales pipeline for MTU product line.
• Generate costing and quotation for service projects and present to customers.
• Convert enquiries into orders.
• Meeting revenue targets for the business unit.
• Manage customer relationship.
• Make proposals and sign long term service agreement with key customers.
• Ensure customer satisfaction is high.

Qualifications:

• Associate degree in mechanic or High school diploma.
• At least 3 to 5 years of front-line sales experience; preferably Engineering sales in the large diesel, gas and energy systems space.
• Must understand diesel engines, propulsion systems, gensets and hybrid technology.
• Prior work experience for OEMs like CAT, Cummins, MAN, MTU.

Required Skills:

• Customer service oriented
• Attention to detail
• Team collaboration
• Project management
• Strong English communication skills
• Arabic language preferred

We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.