Product Manager Freight Forwarding Services

Job Description

We offer a comprehensive portfolio of services from last mile delivery, warehousing to freight forwarding, trucking & distribution.

The Landmark Group began its journey in 1973 with one store in Bahrain and has grown into one of the largest retail and hospitality conglomerates in the Middle East, Africa and India. Currently the Group operates over 2,200 outlets, encompassing over 30 million square feet across 21 countries.

The role will focus on building competitive freight solutions, strengthening carrier and transporter partnerships, optimizing pricing and service offerings, and driving profitable growth.

The incumbent will work closely with commercial, operations, customer service, and overseas partners to enhance service quality, operational efficiency, and customer experience while ensuring compliance with international freight regulations and local transport requirements.

Key Responsibilities

• Develop and execute Air, Sea, and Road Freight strategies across GCC markets, focusing on Far East and India subcontinent trade lanes.
• Design freight solutions for B2B, retail, and e-commerce clients.
• Identify growth opportunities and enhance service offerings.
• Build competitive value propositions around transit time, pricing, reliability, visibility, and compliance.

• Manage relationships with airlines, liners, transporters, consolidators, and freight partners.
• Negotiate rates, contracts, space allocations, and SLAs.
• Ensure competitive procurement and capacity planning across seasons.
• Monitor carrier performance and improve service quality.
• Pricing & Commercial Management
• Create profitable, competitive pricing.
• Support RFQs, tenders, and proposals.
• Partner with sales for freight solutions.
• Monitor market trends and competitor rates.
• Meet revenue, GP, and volume targets.

• Coordinate with operations for seamless shipments.
• Standardize SOPs and improve processes.
• Monitor shipment KPIs and performance.
• Proactively resolve escalations and issues.
• Ensure regulatory and customs compliance.

• Support the commercial team in acquiring new and expanding existing clients.
• Conduct customer presentations and solution workshops.
• Identify cross-selling opportunities (warehousing, FC and last-mile services)

• Analyze shipment trends, profitability, carrier performance, and operational KPIs.
• Prepare monthly business reviews and management reports.
• Use market intelligence and analytics to improve service offerings and margins.
• Recommend corrective actions based on operational and financial performance.

• Revenue and shipments/ volume growth (Air, Sea & Road Freight)
• Gross profit achievement
• Carrier rate competitiveness
• Customer retention and satisfaction
• New trade lane development
• Operational SLA adherence

• Bachelor's degree in Supply Chain, Business Administration, or related field.
• 10–15 years of experience in Freight Forwarding.
• Strong understanding of UAE/GCC freight market dynamics.
• Experience in rate procurement, carrier negotiations, and pricing management.
• Knowledge of customs procedures and freight documentation.
• Experience working with freight management systems.

• Freight forwarding expertise
• Commercial acumen
• Pricing and negotiation skills
• Trade lane development
• Vendor and carrier management
• Analytical and problem-solving skills
• Customer relationship management
• Cross-functional coordination
• Strong communication and presentation skills
• Ability to work in a fast-paced environment

Preferred Industry Background

Candidates from the following industries will be preferred:

• Freight Forwarding
• 3PL / Logistics
• Air Cargo
• GCC Transportation
• Supply Chain & Distribution
• E-commerce Logistics

• Ownership mindset
• Result-oriented approach
• Strategic thinking
• High adaptability
• Strong stakeholder management
• Attention to detail
• Ability to manage pressure and deadlines