Sr. Application Support - (Life & Medical Insurance)

Job Description

Job Summary:

We are seeking an experienced Senior Application Support - Techno-Functional professional with expertise in Life & Medical Insurance, Oracle databases, and analytics tools like Power BI. The ideal candidate will be responsible for ensuring the stability, performance, and continuous improvement of business applications by bridging technical and functional aspects

Key Responsibilities:

• Application Support & Troubleshooting: Provide Level 2/3 support for Life & Medical Insurance applications, ensuring timely issue resolution and minimal downtime.
• Techno-Functional Analysis: Act as a bridge between technical and business teams, understanding business needs and translating them into technical solutions.
• Database Management: Work with Oracle databases, write SQL queries, and optimize performance for business applications. Develop and optimize complex SQL queries, stored procedures, and database objects to support application functionality and reporting needs
• Reporting & Analytics: Utilize Power BI to develop dashboards, generate reports, and provide insights for business decision-making.
• Incident & Problem Management: Analyze recurring issues, implement long-term solutions, and enhance system reliability.
• Enhancements & Customization: Assist in system enhancements, modifications, and new feature rollouts based on user requirements.
• Integration & Data Analysis: Support data integration between various applications and ensure consistency across platforms.
• Stakeholder Collaboration: Work closely with business users, developers, and infrastructure teams to drive application improvements.
• Documentation & Training: Maintain detailed documentation of support processes, troubleshooting steps, and application functionalities; conduct training sessions for users.
• End user, Customer support: Ensure high customer satisfaction through effective communication and SLA adherence. Drive incident resolution, RCA, and continuous improvement to enhance service quality.
• Artificial Intelligence: Leverage Artificial Intelligence (AI) and automation to enhance business support, operational efficiency, and service delivery.

Required Skills & Qualifications:

• Education: Bachelor's/ Master's degree in computer science, IT, or a related field.
• Technical Expertise:
• Strong experience in Life & Medical Insurance applications.
• Proficiency in Oracle databases, SQL, PL/SQL.
• Hands-on experience with Power BI for analytics and reporting.
• Familiarity with API integrations, web services, and middleware technologies.
• Understanding incident management tools like ServiceNow, JIRA, or Remedy.
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and in a team-oriented environment.
• Attention to detail and a proactive approach to issue resolution.

Preferred Qualifications:

• Experience in ETL tools and data warehousing concepts.
• Exposure to Cloud-based solutions (AWS, Azure, GCP).
• Knowledge of BI tools like Tableau and QlikView (in addition to Power BI).
• ITIL certification or experience in an ITIL-driven support environment.