Customer Relations Executive

Job description / Role

Language : English, Malayalam (Required)

• Responding to customer inquiries via phone, email, or in-person interactions.
• Build and maintain strong customer relationships to enhance loyalty.
• Conducting follow-ups to ensure customer satisfaction.
• Handling customer complaints and resolving issues promptly.
• Escalating critical issues to the appropriate teams when necessary.
• Maintaining customer records and updating databases with relevant information.
• Collecting payments from customers as per the agreed terms.
• Following up on outstanding dues and ensuring timely payments.
• Coordinating with the finance team to resolve payment-related issues.

Requirements:

• Bachelor’s/Master’s degree in any stream.
• 1–2 years of experience in the Customer Relationship (UAE or home country).
• Strong communication and interpersonal skills.
• Self-motivated and able to work in a target-driven environment.
• Proven experience in maintaining good relationships with clients and handling monthly

repayments.

Additional benefits: Visa and Insurance

About the Company

Brillianz Group is one of the prominent and prestigious education provider in the GCC with a track record of fourteen glorious years.

We are the leader in full service, student-focused international education who is also an authorized official representative for numerous reputed universities from all over Asia and Europe.

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