Senior Relationship Manager

Job Description

Summary

The incumbent will act as a trusted advisor to clients, offering customized financial solutions while aligning with FH's strategic objectives and regulatory standards.

Major Responsibilities

• Manage and grow a designated portfolio of corporate and commercial clients.
• Build long-term, trusted relationships through proactive engagement and advisory support.
• Conduct regular client meetings to understand evolving business needs and offer tailored financial solutions.
• Drive client satisfaction and retention by providing best-in-class service and guidance.

• Achieve business targets including revenue, portfolio growth, and profitability as assigned by the Head of Department.
• Proactively identify and convert new business opportunities within targeted industries or sectors.
• Cross-sell a broad range of products including lending, deposits, trade finance, retail products, and insurance solutions.
• Maximize wallet share and deepen client relationships through strategic sales initiatives.

• Conduct thorough credit assessments and financial analysis for new and existing clients.
• Prepare and recommend credit proposals in compliance with internal policies and regulatory requirements.
• Monitor portfolio performance and identify early warning signals to mitigate risk exposure.
• Ensure timely completion of credit reviews and adherence to quality benchmarks.

• Collaborate with internal stakeholders including Credit, Risk, Treasury, Legal, and Operations to ensure seamless client onboarding and service delivery.
• Lead discussions on deal structuring, pricing, and credit solutions in coordination with product and credit support teams.
• Provide mentorship and guidance to junior relationship managers or support staff where applicable.
• Ensure clarity and communication of service standards and client requirements to internal teams.

• Maintain up-to-date knowledge of market conditions, industry trends, and regulatory developments.
• Share client and market insights with leadership to support informed strategic decision-making.
• Represent Finance House at key industry events, conferences, and client gatherings to enhance visibility and networking opportunities.
• Keep clients informed on changes in FH offerings, market conditions, and compliance requirements.

Skills and Competencies

• Strong knowledge of corporate banking products, loan structuring, and financial instruments.
• Expertise in credit analysis, documentation, and regulatory frameworks (KYC, FATCA, AECB).
• Solid understanding of banking laws and compliance standards.

Qualifications & Experience

Education:

• Bachelor's degree in Finance, Banking, or a related field.
• A Master's degree or professional certification (e.g., CFA, CA, or similar) is an advantage.

Experience:

• Minimum 10 years of professional experience in the financial services industry.
• At least 6 years in banking, including 3 years specifically in corporate or commercial lending and client relationship management.