Operations Lead

Job Description

Monitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients.This job excludes payments, receivables, and payables.

Your Responsibilities:

• Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages
• Manage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatch
• Draft SOPs and work with Tech team on drafting system operations requirement and improving user experience on Shipa Ecommerce systems
• Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed
• Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met
• Train, and manage delivery associates, drivers, and operations support staff
• Monitor performance metrics and implement improvement plans
• Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement
• Ensure compliance with safety, legal, and company standards in all operations
• Identify operational gaps and lead process improvement initiatives
• Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs

Requirements

Your Qualifications:

• Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field (MBA is a plus)
• 5-7 years of experience in courier/logistics operations, preferably in the e-commerce sector
• Familiarity with e-commerce platforms and integration processes
• Experience with route optimization and fleet management technologies
• Knowledge of local and regional logistics regulations

Your Competencies:

Technical:

• E-commerce Platform Proficiency
• Data Analysis and Reporting
• Customer Service Management
• Proficiency in logistics management systems and tools
• Proven experience in last-mile delivery and hub operations
• Excellent problem-solving and analytical abilities

Behavioral:

• Teamwork and Collaboration
• Strong communication and stakeholder management skill
• Quality and Results focused
• Learning Agility
• Business Acumen
• Strategic Thinking
• Adaptability and Flexibility
• Negotiation and influence
• Emotional Intelligence
• Decision Making