Cluster Reservation Agent
Job description / Role
Employment: Full Time
Equal opportunity employer statement
EOE/AA/Disabled/Veterans
Role overview
In your role you will be working as cluster reservations agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB Abu Dhabi Curio Collection by Hilton, and DoubleTree by Hilton Abu Dhabi Yas Island Residences.
A cluster reservations agent will serve as the main contact for room reservations at the hotel; and therefore must offer an excellent service and influence the guest decision to stay at the property.
What will I be doing?
As a cluster reservation agent you will serve as the first line of inquiry for room reservations within the hotel. A reservation agent is responsible for offering excellent customer service options and other solutions to meet guest and customer needs. Specifically, a reservations agent will perform the following tasks to the highest standards:
- Convert quickly inquiries into contracted business
- Respond positively to sales inquiries to develop future sales leads
- Identify sales leads as appropriate
- Respond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the guests' expectation
- Provide prompt and efficient service while maintaining the hotel's brand standards
What are we looking for?
A cluster reservations agent serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a reservations environment
- Tertiary qualifications or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional
Job Function: Customer ServiceCompany Industry: Legal Profession
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