Reservation Agent
Job description / Role
Employment: Full Time
About the role
Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly?Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the worldu2019s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the cityu2019s largest hotel conference centres.Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.
About the job
Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Revenue Department, the Reservations Agent is responsible for handling bookings and realising the maximum number of guests' requests and reservations. The Reservations Agent reports to the Assistant Reservations Manager.
As Reservations Agent, you will be responsible for the following duties:
- Review daily reservation accuracy, rate compliance from segment and source, system closeout when necessary and rate availability
- Ensure clientsu2019 satisfaction and adherence to Emirates Palace Mandarin Oriental service standards
- Follow internal credit policy
- Follow up on lost business and bring information about them to the knowledge of the department superiors
- Spot-check reservations made the previous day and check all VIP arrivals
- Test calls LQA / IFH results above 85%
- Follow the internal up-sell program for Reservations department
- Diploma in Hospitality Management or equivalent
- Minimum one year working experience in the luxury hotel industry in the same role
- Guest focused
- A team player who delivers at his/her best
- Trustworthy and responsible
- Composed and able to handle pressure
- Attention to detail
- Excellent communication in English both oral and written
Our commitment to you
Learning & development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
MOstay. When you work as hard as our colleagues do, itu2019s important to take time off. As a member of the MO family, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & colleague wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Weu2019re fans. Are you?
Job Function: Customer ServiceCompany Industry: Travel, Hotel & Tourism
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