[ref. i68122704] Dubai - Hostess
AccorHotel Dubai
Job description / Role
Employment: Full Time
Company description
The iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant entertainment programs, and the trendy and distinguished all inclusive food and beverage concepts with 378 beautifully appointed guest rooms, dream bedding, and luxurious atmosphere.Join our motivated and vibrant team as hostess and build your career with us.
Job description
The candidate must be able to:
- Answer telephone calls promptly within three rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations and cancellations in accordance with departmental standards.
- Communicate reservation and cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance with departmental standards.
- Ensure that all menus and check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review reservation book, pre-assign designated tables, and follow up on all special requests.
- Greet guests at the entrance of the restaurant.
- Seat guests according to floor plan, being fair to each waiter.
- Show guests their designated table.
- Ensure that guests are pleased with their table.
- Present the open menu to guests.
- Maintain positive guest relations at all times.
- Be familiar with hotel services and activities to respond to guest inquiries accurately.
- Excellent communication and organizational skills.
- Fluency in English; any additional language is an advantage.
- Minimum 1 to 2 years of experience in food and beverage or restaurant operation, preferably in a similar quality hotel.
- A friendly, outgoing behavior, able to involve and support operation.
- Proactive, resourceful, and able to work independently.
Company Industry: Travel, Hotel & Tourism
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