Operations Manager
Job Description
Job Title: Operations ManagerLocation: Dubai, UAE
About us
We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for Operations Manager who can help us move even faster.
noon's mission: Every door, every day.
Everyday Labs is our innovation engine. We build and test new ideas fast, from early concepts to real products used by customers. It's where we explore new technologies, launch new models and push the business forward. High ownership, fast cycles and a focus on what actually works.
We're building Noon Business, a B2B marketplace that helps companies buy their recurring business supplies faster, cheaper, and with better control. Think of it as Noon's consumer engine applied to enterprise procurement.
What You'll Do
Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
As Operations Manager you will be responsible for designing and scaling the end-to-end operational backbone of the B2B marketplace. This role sits at the intersection of fulfillment, last mile logistics and customer experience, and will play a critical role in ensuring the platform can scale reliably and profitably.This is a hands-on, builder role with high ownership and direct impact on customer satisfaction and unit economics.
- Build and own end-to-end operational workflows across order lifecycle: order capture, fulfillment, invoicing, returns, and after-sales
- Design operational processes for B2B-specific use cases such as bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers
- Work closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations
- Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence)
- Identify bottlenecks, failure points, and cost leakages, and drive continuous improvement
- Contribute actively to business decisions by grounding strategy in operational realities
- 5-7 years of experience in operations, supply chain of a marketplace businesses.
- Experience handling complex order flows (B2B, enterprise, or large-scale ecommerce preferred).
- Strong understanding of operational KPIs and cost structures.
- Comfortable operating in ambiguous, fast-moving environments with high ownership.
- Operators who are comfortable building from scratch, not inheriting playbooks
- Strong systems thinkers who can simplify complex workflows
- Data-driven decision-makers who use metrics to guide action
- Leaders who are equally comfortable in the field and in review forums