E-Commerce Administrator

Job description / Role

Employment: Full Time

• Oversee all online activities across our retail, wholesale, and mobile applications, ensuring seamless customer journeys and efficient platform performance.
• Manage day-to-day functionality of the websites, ensuring all listings, promotions, and categories are updated and functional.

• Monitor inventory levels and coordinate with procurement and operations to ensure accurate stock availability.
• Support product onboarding and categorization across platforms using the CMS, including creating, updating, and maintaining product listings.

• Coordinate with IT and design teams to maintain and enhance website/app performance, functionality, and security.
• Monitor load times, bugs, errors, and user feedback to ensure optimal performance and user experience.

• Track website analytics, conversion rates, and other key performance indicators using tools like Google Analytics and platform dashboards.
• Generate regular reports and present actionable insights to improve sales and traffic.
• Build and maintain structured tracking documents using advanced Excel formulas, pivot tables, dashboards, and charts.

• Support customer service with order management, cancellations, payment confirmations, and customer account updates.
• Troubleshoot order or platform issues in collaboration with Customer Care and Operations teams.

• Maintain clear communication with store staff and sales managers to relay online order statuses, customer concerns, or policy updates.
• Technology & Loyalty Program Support
• Assist in the implementation and testing of new technologies, systems, and updates with the web development team.
• Manage customer loyalty program features, including setting rules, troubleshooting issues, and assisting customers when needed.

• Ensure e-commerce operations comply with legal, brand, and data handling standards.
• Conduct regular audits of content, prices, and product metadata to maintain clean and accurate listings.

• Stay updated on e-commerce trends, customer expectations, and competitor strategies.
• Attend webinars, courses, or workshops to enhance knowledge in e-commerce tools, platforms, and customer experience strategies.

Requirements:

• Advanced proficiency in Microsoft Excel, including VLOOKUP, INDEX-MATCH, conditional formatting, pivot tables, charts, and dashboard creation.
• Proficiency in HTML and CSS for minor website edits and content formatting.
• Hands-on experience with Magento and/or WordPress CMS platforms is essential.
• Familiarity with Next.js framework is a plus.
• Ability to work closely with web developers and relay implementation needs effectively.
• Understanding of digital merchandising, SEO fundamentals, and Google tools (Analytics, Merchant Centre, Search Console).
• Skilled in using the Microsoft Office Suite and collaborative tools like Google Sheets and Docs.
• Qualifications & Experience:
• Bachelor’s degree in Marketing, E-commerce, Business, IT, or a related field (preferred).
• Minimum 2 years of experience in e-commerce platform management or digital operations.
• Strong analytical, reporting, and organizational abilities.
• Advanced Excel skills are mandatory— the candidate should be able to create automated reports and track performance with minimal supervision.
• Effective communicator with the ability to work independently and cross-functionally.

About the Company

At Pet's Delight we pride ourselves on offering friendly service, the best in pet nutrition and the widest range of pet accessories at affordable prices. As pet owners and animal lovers ourselves, we have the welfare of our furred and feathered friends in mind when selecting products for our stores.

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