Customer happiness executive

Job Description

Preferred Nationality: Arabic Speakers - (Emiratis)

Job Summary :

Provide full support to customers by ensuring their procedures are completed, answering all inquiries, and guiding them in the most suitable way to achieve service goals and deliver integrated, supportive services that create a happy customer.

Minimum Qualifications & Experience :

• Bachelors in Business Administration: 0 years (fresh graduate acceptable)
• Diploma in Business Administration: 5 years experience
• High School: 9 years experience

Responsibilities :

• Receive customer applications and perform initial review/audit according to approved standards and conditions.
• Ensure all customer requirements are provided and that procedures are completed properly before the customer leaves the service center/office, in a way that satisfies them with the process.
• Coordinate with the Authoritys concerned units and with external official entities to track all procedures related to submitted transactions.
• Communicate with partners to gather information related to services, delivery procedures, and success drivers to create a happy customer; prepare reports and submit them to concerned parties.
• Communicate with partners, follow up on and document their requirements, and cooperate with them to monitor service delivery levels.
• Communicate directly with customers, receive and document their comments and suggestions, and prepare reports on them for the concerned parties.
• Respond to phone and in-person inquiries and comments from all customer segments in coordination with the concerned units.
• Handle and coordinate fulfillment of requirements and liaise with relevant parties as needed.
• Participate in delivering certificates, licenses, and official letters related to customer services after completing all approved procedures.
• Prepare service evaluation forms, measure customer satisfaction, and enter data as per approved guidelines to meet the requirements and standards of the distinguished government service system.
• Collect fees and fines in line with approved policies and regulations.
• Provide integrated services that ensure customer happiness by executing the procedures and activities of the units operational plan.
• Implement service improvement actions proposed by customers in line with work policies.
• Document the organizational units performance indicator results, prepare progress reports, and submit them to concerned parties.
• Follow up on the results of field and oversight visits to entities requesting licenses and certificates.
• Perform any other tasks assigned by the direct supervisor.