B2B Client Services Executive

The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that "experience is everything," and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

About the Role

You’ll be expected to bring fresh, strategic ideas to accounts, champion ENTERTAINER Business products and services, and ensure industry best practices are always met.

• Manage day-to-day client account deliverables, including communications planning, data analysis and insights, programme reporting, merchant selection, onboarding, and customer service support.
• Coordinate technology change requests and ensure all deadlines and service level agreements (SLAs) are met.
• Understand client KPIs and business objectives, ensuring all activity is aligned to drive success.
• Identify and support account growth opportunities through strategic insights and proposal writing.
• Scope, plan, and implement projects, ensuring they are delivered on time and within budget.
• Collaborate with internal teams to stay informed on products, solutions, and new innovations available to clients.
• Work closely with business heads to drive the strategic development and expansion of client accounts.
• Interpret programme data to monitor performance, identify trends, and drive improvements against KPIs.
• Manage internal administration, including invoicing, reporting, and the creation of client policies and procedural documentation.

• Agency experience is essential, ideally with a background in loyalty, marketing communications, and/or partnerships.
• Strong understanding of the Travel, Retail, FMCG, Telco, and Banking sectors is highly desirable.
• Proven track record of managing multiple client relationships simultaneously.
• Solid knowledge of loyalty programmes, marketing communications, and partnership strategies.
• Ability to plan strategically and influence both internal and external senior stakeholders.
• Excellent written and verbal communication skills.
• Strong team management and leadership capabilities.
• High attention to detail, with sound budgeting and financial management skills.
• Awareness of digital and social media trends and their practical application.
• Understanding of creative processes and techniques, including across digital platforms.
• Proactive in staying informed about relevant market trends and industry developments.
• Confident working as a key authority within a fast-paced team environment.
• Results-driven mindset with a strong sense of ownership and accountability.
• Comfortable working independently as well as collaboratively across wider teams.