[ref. e93241404] Operations Executive - Customer Onboarding Ops

Job Description

Operations Executive - Customer Onboarding Ops

About myZoi

We are looking for smart, ambitious, and purpose driven individuals to join us in this journey.

This is an opportunity to join myZoi as anOperations Executive - Customer Onboarding Ops. The role will be based in the UAE and reports to the Operations Manager.

The Role Responsibilities

• Perform as the primary liaison for new Customer onboarding, as well as ongoing Customer Due Diligence (Corporate Customers).
• Receive, scrutinize and validate Corporate KYC documentation in accordance with internal compliance policy requirements.
• Coordinate with the FCC Ops team to ensure AML/CFT checks and risk scoring are completed accurately and timely.
• Register the Corporate in Core System after internal approval, and ensure all data are captured in internal System is accurate.
• Identify and address client needs in coordination with the Business Team; and escalate technical or operational issues as needed.
• Maintain custody of physical Documents received at the time of onboarding.
• Track onboarding progress and report on conversion timelines and KPIs.
• Collaborate with Business, FCC and Product teams to relay client feedback and improve onboarding experience.
• Implement process improvements and changes required based on feedback and outcomes from Control Testing and Audits.
• Ensure effective follow ups and escalations, both internal and external, in resolving outstanding items and all process and system issues, strictly as per agreed SLAs
• Ensure all communication is responded completely, comprehensively and immediately. In cases where response cannot be prepared immediately, suitable holding response is forwarded with reasonable timelines for completion.
• Participate in team meetings and ensure implementation of agreed action points.
• Attend nominated classroom trainings and complete e-learnings on time.

• Engage with the Control Standards responsible person to review samples, clarifications and responses.
• To escalate units operational risk issues and losses to Manager.

• Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
• To always strive to have a positive Voice of Customer

• Display exemplary conduct and live by the Companys Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Company. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Code of Conduct.
• Lead the way to achieve the outcomes set out in the Companys Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• To actively participate in BCP / DR and any UAT.
• Actively participate in assigned projects and initiatives
• Participation in engagement and CSR activities
• To prepare/provide inputs for all MI submission

Our Ideal Candidate

• Bachelors degree in Operations, Business Administration or a related field.
• 35 years of experience in corporate onboarding due diligence, client services, or operations in a Bank, Exchange House or FinTech, digital banking, or financial services firm.
• Strong understanding of UAE regulatory environment, KYC/AML practices, and corporate structuring.
• Excellent interpersonal and communication skills.
• Able to work with tools like Confluence, Jira and other Project tools
• Ability to work independently and under tight deadlines and time pressure
• Fluency in English required; Arabic or other languages is a plus.