Commercial Manager - Arabic Preferred

Job Description

Job Description Commercial Manager

Location : UAE

Reporting

Coordinates with : Sales, Marketing, Finance, Supply Chain, and operation

Position Overview

The Commercial Manager will also coordinate with marketing and operations to align sales strategies with overall business objectives.

Key Responsibilities

• Develop and implement a comprehensive sales strategy covering all business channels (retail, wholesale, kiosks, consignment, online, and international sales).
• Set monthly, quarterly, and annual sales targets by region, department, and sales team.
• Identify new markets, distributors, and partnerships to expand Dr. Scent's reach.
• Monitor competitors and market trends to adapt pricing, promotions, and product positioning.

• Manage and supervise the entire sales team (area managers, retail team, kiosk staff, key account executives, and e-commerce sales).
• Ensure proper client follow-up system is in place (work maps, CRM/ERP integration, and lead tracking).
• Review and approve discounts, offers, and contracts in line with company policy.
• Monitor credit control and collections, working closely with finance to ensure healthy cash flow.
• Ensure proper distribution of sales territories, key accounts, and retail responsibilities across the team.

• Track daily, weekly, and monthly sales performance versus targets.
• Provide regular sales reports, forecasts, and pipeline updates to management.
• Analyze client performance and identify opportunities for upselling, cross-selling, and retention.
• Work with finance to evaluate sales margins, net sales, and cost-to-serve per channel.

• Build and maintain strong relationships with key clients, distributors, and retail partners.
• Handle escalations and high-level negotiations with major accounts.
• Represent Dr. Scent in exhibitions, trade shows, and key industry events.

• Work with Marketing to plan promotions, campaigns, and product launches.
• Coordinate with Supply Chain & Production to ensure product availability based on sales demand.
• Align with Finance on credit limits, collections, and profitability controls.
• Cooperate with Retail Operations for kiosk/store expansions and performance improvements.

• Bachelor's Degree in Business, Marketing, or related field (MBA is an advantage).
• Minimum 810 years experience in sales/commercial management, preferably in retail, or fragrance/consumer products.
• Strong track record of achieving sales targets and managing multi-channel sales operations.
• Excellent leadership skills with ability to manage and motivate large teams.
• Strong knowledge of UAE and GCC markets with established client networks.
• Analytical skills for sales forecasting, reporting, and profitability analysis.
• Excellent negotiation and relationship-building skills.
• Fluent in English and Arabic (spoken & written).