Policy Management Officer

Job description / Role

Employment: Full Time

Summary

The role of the Policy Management Officer involves working in a fast moving environment and administrating a portfolio of corporate clients. The role provides candidates with the opportunity to be the face of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

• Be a strong team player with good communication skills
• Ability to be flexible and open to learning new skills
• Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
• Process 50+ emails per day and work on additional tasks
• Act as the main point of contact for assigned group schemes, sales managers, and brokers
• Build positive and professional working relationships with internal clients
• Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete

• Demonstrate a cooperative spirit and contribute to a positive and supportive working environment
• Responsible for the policy management of small, medium, and large corporate clients
• Follow department and company procedures in relation to anti-corruption and fraud, complaints handling, and data protection
• Aim to achieve a first time resolution when communicating via email or phone
• Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.)
• Manage your markets effectively as per team requirements

Behavioral competency

Customer & Market Excellence:

• Strive for excellence at every touch point with the customer
• Foster state-of-the-art technical and operational knowledge and strive for continuous simplification
• Be the benchmark

Collaborative Leadership:

• Empower the team and provide purpose and direction
• Develop people, provide feedback, and care for employee wellbeing
• Collaborate and exchange best practice

Entrepreneurship:

• Act on opportunities, anticipate trends, take risks, and promote a culture that allows for honest failure
• Take ownership and responsibility
• Embrace innovation and a culture that allows making decisions without fear of retribution

Trust:

• Act with integrity, honor commitments, tell the truth
• Foster diversity and inclusiveness
• Act transparently and promote corporate social responsibility

• Bachelor's degree
• Administrative experience in a customer-focused role
• Experience working in a pressured environment with tight deadlines
• Strong knowledge of Microsoft Office (Excel, Word)

Company Industry: Finance, Investment & Asset Management

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