Insurance Manager, Middle East & Sub-Saharan Africa

Please note: Given the regional scope of this role, we are open to candidates based across the Middle East and Sub-Saharan Africa.

About DHL and IRM:

DHL Group is the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around; we have a very clear purpose: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business, and together we share the pride of building one of the world's largest leaders in logistics and supply chain.

In Insurance & Risk Management (IRM), we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets, and liabilities and to meet its contractual obligations to customers across the group.

Job Purpose:

• Lead the Insurance Job Family covering non-life insurance operations for all business units in the Middle East and Sub-Saharan Africa. (40+ Countries)
• Act as a trusted advisor on Insurance matters to local business units within the territory including senior leadership.
• Oversee effective and efficient provision of insurance management to DHL Group trading entities in the assigned territory.
• Lead Insurance management activity and align services with the global Insurance Job Family, external insurance providers and insurance brokers.

Your tasks:

• Establishes an excellent working knowledge of the IRM service portfolio, strategy and value proposition, knowledge of Divisional strategies, organisational structures and IRM interfaces including undertaking Business
• Review Meetings (“BRM’s”) with country, territory and regional management.
• Delivers training and education to Business Unit insureds to promote awareness of the scope/limitations of cover and of the insureds’ obligations to ensure that coverage applies/responds.
• Execute non-life insurance renewal processes including the communication of budget advice, alignment with the
• Global Insurance Job Family on timelines, exposure data collection (revenues, insured values, fleet & head counts etc.) and validation, preparation of renewal submissions, offer & acceptance process, premium invoicing and collection and evidencing of cover.
• Responsible for maximizing the Global Insurance Job Family’s internal market share covering all entities within the territory. Identifies any entity that is ‘off programme’ and aligns plans for inclusion in global programmes or agrees on local placement exceptions.
• Maintains awareness of external insurance market conditions and articulates the value proposition of IRM Insurance strategy to local decision makers.
• Drives continuous improvements, using FIRST CHOICE practices, in process and service delivery to reinforce Provider of Choice status.
• Liaise with other IRM functions (contract risk management, claims. Health & wellbeing) in the assigned territory and elsewhere to promote cross functional alignment and optimize IRM offerings and Business Unit satisfaction levels.
• Align and collaborate with other GBS Service Lines (Real Estate, Legal & HR etc.) and Business Unit stakeholders whilst directing the review of insurance clauses/requirements in lease/sub-lease and vendor contracts, purchase orders and RFP’s/RFQ’s.
• Provide input and content into sub-regional BRM’s.
• Produce monthly management reports as agreed with line management.

Your profile:

• University degree and / or holding a professional qualification in insurance e.g. ACII, FCII, CPCU, CEBS, IEBA or other business management qualification.
• 8 to 10 years’ experience of Insurance within a global multinational insurance company, broker or in-house risk function.
• Proven track record in developing, coaching, and leading team of direct and non-direct reports in a multinational environment.
• Exceptional data and analytics, project management and skills with excellent time and workload management ability.
• Excellent written and oral communication and able to articulate technical content to a non-technical audience.
• Full Professional Proficiency in written and oral English with proficiency in Arabic and/or French is a plus.
• Extensive knowledge of PowerPoint, Word & Excel.

We Offer:

• Great opportunity to work for the biggest logistics company in the world.
• International and virtual environment.
• Flexibility and great opportunities to learn.
• Tempting compensation and benefits.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don’t hesitate and start your application.