Trainer Officer

Job Description

At Elite Nadafa, we equip cleaners with the mindset, tools, and structure to deliver world-class service every day through our hands-on training at the center and personalized in-home mentorship.

The Trainer Officer will be responsible for designing, delivering, and assessing training programs that elevate cleaning, housekeeping, and hygiene standards. This includes conducting in-academy sessions, in-home mentorship, audits, and follow-up assessments to ensure continuous improvement.

Key Responsibilities:

• Deliver Training Programs: Conduct 2-day academy training (16 hours) and 1-day in-home training (5 hours).
• On-the-Job Coaching: Offer personalized guidance during home mapping and staff mentorship sessions.
• Training Development: Review and update training content and SOPs in line with best practices.
• Assessment & Feedback: Evaluate trainee performance through surveys, audits, and feedback sessions.
• Vendor & Partner Coordination: Work with partners such as Dara Agency for training delivery and project execution.
• Compliance & Safety: Ensure all training aligns with safety and chemical-handling standards.
• Continuous Improvement: Audit homes post-training and refine routines to meet high standards.

• Minimum 3 years of experience as a trainer or housekeeping supervisor in a 4-or 5-star hotel environment.
• Strong understanding of cleaning methods, sanitation protocols, and use of standard cleaning equipment.
• Demonstrated ability to develop and implement standard operating procedures (SOPs).
• Excellent communication and coaching skills with the ability to adapt to diverse learning styles.
• Fluent in English (verbal and written).
• Hands-on familiarity with computers and CRMs.
• Ability to provide constructive feedback, evaluate performance, and manage time effectively.
• Education: High School (Grade 12) or above.

• Competitive salary package based on experience.
• Professional growth opportunities within a fast-evolving company.
• Hands-on leadership training and performance coaching.
• Opportunity to make a real impact by empowering essential workers with dignity and professionalism.
• Collaborative work environment guided by our GLOBE values.
• Access to modern tools and systems (Zoho, CRM, digital training tools).