Site Reliability and DevOps Engineer
Location: Dubai, UAE (Remote-friendly) | Department: Infrastructure
About ZIWO
ZIWO is a modern Omni-Channel Cloud Contact Center Solution (CCaaS), enabling businesses to connect with their customers via Phone, WhatsApp, SMS, and more — all from one platform.
With built-in integrations for leading CRMs and a flexible open API, ZIWO makes it simple for companies to scale customer communication. Today, we support operations in over 145 countries, with a strong footprint in the GCC.
About the Role
About the Role
We’re looking for a skilled and motivated Site Reliability and DevOps Engineer to join our Infrastructure team in Dubai. This position is remote-friendly, giving you the flexibility to work from anywhere while remaining closely connected to our Dubai office.
In this role, you’ll play a critical part in designing, maintaining, and optimizing our infrastructure to support ZIWO’s global services. You’ll collaborate with cross-functional teams to streamline deployments, automate tasks, and ensure our systems run smoothly, securely, and reliably.
What You’ll Be Doing- Design, build, and operate scalable and reliable infrastructure based on business and engineering needs.
- Take ownership of the entire service lifecycle—from design to deployment, operations, and refinement.
- Identify manual or error-prone workflows and automate them to improve system efficiency.
- Provide system design consulting, capacity planning, and launch support.
- Monitor and maintain system health, ensuring optimal performance and minimal downtime.
- Use automation to scale systems sustainably and improve delivery velocity.
- Utilize public cloud tools (AWS/OCI) to enhance speed-to-market and reliability.
- Lead or contribute to blameless incident responses and postmortems.
- Participate in on-call rotations to support alerts or incidents during off-hours when required.
- Bachelor’s degree in Computer Science or a related field.
- 3–5 years of experience in a DevOps or Site Reliability Engineering role.
- Strong experience with:
- Linux (Ubuntu)
- Ansible and Terraform
- Docker and Kubernetes (production-grade)
- CI/CD pipeline design and management
- Git & Git Flows
- Public Cloud providers: AWS and/or OCI
- Monitoring tools: Prometheus, InfluxDB, Elasticsearch
- PostgreSQL
- Languages: Python and/or Go
- Bonus skills:
- VoIP: FreeSwitch, Asterisk, Kamailio
- AWS services: SNS, SQS, Firehose, Redshift
- Grafana
- Network and virtualization knowledge: KVM, LAN/WAN, Cisco switches
Why Join ZIWO?
We are proud to be an equal opportunity employer and are committed to building a diverse team that reflects a broad range of experiences and perspectives.
At ZIWO, you’ll be part of a forward-thinking environment where innovation, collaboration, and growth are at the heart of everything we do.