Team Leader Document Control And Quality Assurance
Job description / Role
Employment: Full Time
Key responsibilities:
Team supervision & workflow management: Manage day-to-day operations of document review and remediation activities.
Allocate work and monitor task progress to ensure timely and accurate completion.Guide team members in reviewing corporate, customer, and business banking files in accordance with checklists and standards.
Quality assurance process: Conduct spot checks and second-level reviews to ensure consistency and compliance.
Support the manager in implementing quality control protocols and identifying process gaps.
Stakeholder coordination: Coordinate with relevant business units, compliance teams, and operations to resolve discrepancies or missing documents.
Escalate high-risk or non-compliant cases to the manager with appropriate justifications.
Reporting & documentation: Maintain detailed records of remediation progress and QA results.
Prepare periodic team performance reports, exception logs, and remediation status summaries.Review daily monitoring report to ensure all types of accounts opened previous business day (digital and assisted) documents are reviewed and confirmed.
Review and confirm daily BPM report and in case of any non-submission case(s) escalate to respective business unit for resolution.
Competencies / skills
Technical competencies- Bank systems knowledge, MIS generation and analytics
- Regulatory and compliance knowledge
- General business knowledge
- Knowledge in various monitoring tools
- Knowledge of customer support processes
- Knowledge of document remediation mechanism
- High attention to detail and accuracy in document handling
- Familiarity with Excel and digital file management system is a plus
- Familiarity with KYC, account opening documents, credit files, and business documentation standards
- Good organization and time management skills
- Strong leadership and mentoring ability
- Good knowledge of document classification, control, and retention policies
- Competence in Excel, reporting tools, and QA monitoring
- Act with ownership
- Empower to decide
- Share knowledge & work as one
- Engage customer
- Building trust
- Flexibility
- Maintain transparency & communicate to share
Company Industry: Finance, Investment & Asset Management
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