Assistant Manager - Community Management UAEN - Dubai Holding Community Management
Job Description
About Dubai Holding Community Management:
Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.
Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents&apos concerns promptly and effectively
We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.
About the Role:
To serve as the primary liaison between DHCM and property owners within assigned communities, ensuring high owner satisfaction with hard and soft services, and facilitating the prompt collection of service charges.
The main duties and responsibilities of this role:
Community Relations & Service Excellence:
- Serve as the primary point of contact for owners/tenants, responding to all inquiries and complaints in a timely manner.
- Investigate and resolve customer complaints, escalating complex issues as needed, to ensure high levels of customer satisfaction.
- Educate owners and tenants on DHCM&aposs community rules and regulations to ensure full compliance.
- Financial Management & Service Charge Collection:
- Execute the timely collection of service charges for assigned communities to ensure sufficient funds for ongoing services.
- Communicate any changes or issues related to service charges to owners/tenants to prevent service disruptions.
- Participate in community budgeting with the Community Manager, providing essential information for accurate budget preparation.
- Community Operations Oversight & Quality Assurance:
- Perform regular site inspections to assess the condition of community assets and service quality across soft services (e.g., pest control, cleaning, waste management, landscaping, security).
- Monitor third-party service providers to ensure adherence to Service Level Agreements (SLAs) and maintain decent living conditions for residents.
- Provide feedback and coordinate with internal departments and/or third-party providers to address identified infrastructure or service issues promptly.
- Documentation, Compliance & Data Management:
- Issue No Objection Letters (NOLs) for community activities, ensuring safety, security, and compliance with community rules.
- Maintain and update the owner database with accurate contact details for communication and service charge collection.
- Ensure all customer complaints are logged in the system for timely recording, monitoring, and progress tracking.
- Follow all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions for consistent work execution.
- Reporting & Continuous Improvement:
- Prepare Facility and Community Management departmental statements and reports accurately and on time to meet DHCM&aposs requirements and standards.
- Identify opportunities for continuous improvement in systems, processes, and practices, focusing on efficiency, cost reduction, and productivity, incorporating international leading practices.
- Health & Safety Responsibilities:
- Ensure full compliance with DHCMs Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.
Job Context & Complexity:
- Assist the Community Manager in liaising with local authorities and communities to resolve day-to-day community issues.
- Maintain regular and up-to-date incident and progress reports.
- Adhere to company policy and procedure, maintaining professionalism and confidentiality of all information.
Boundaries & Decision-Making Authority:
- Decision-making authority rests with the line manager, department head, and business unit head as per DHCM&aposs Delegation of Authority (DOA).
About you:
The ideal candidate will have the below qualifications and experience:
- Bachelor&aposs degree in business administration or a similar field.
- Minimum of three years of experience in a similar field (community management, property management, customer service).
- Project management skills.
- Effective interpersonal and communication skills.
- Time management, priority setting, and organizational skills.
- Analytical thinking and problem-solving abilities.
- Proficiency in MS Office.
About Benefits:
At Dubai Holding, we&aposre committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.