Customer Service Coordinator(Logistics)

Job Description

• Position: Customer Services Coordinator
• Location: Dubai, UAE
• Reporting To: Assistant Manager – Customer Service
• Employment Type: Full-Time

Key Responsibilities

• Forecasts: Conduct daily follow-ups with customers and circulate Cargo Booking Forecasts (CBF).
• Bookings: Coordinate and process customer bookings for company services and third-party carriers.
• NOCs: Verify customer details and issue Voyage No Objection Certificates.
• Imports: Prepare and issue arrival notices to import customers prior to vessel arrivals.

• Inquiries: Respond promptly to customer inquiries and provide professional support.
• Quotations: Handle customer rate requests and prepare accurate quotations.
• Updates: Maintain regular communication with customers, agents, and service providers.
• Schedules: Ensure timely updates regarding vessel schedules, bookings, and service changes.

• Data Entry: Update booking details and vessel schedules in internal enterprise systems.
• Liaison: Coordinate with internal departments and external agents for seamless operations.
• Records: Maintain accurate customer and shipment records.

• Win-Back: Identify inactive customers and implement initiatives to regain business.
• Monitoring: Track weekly and monthly customer loading volumes and performance trends.
• Retention: Support customer relationship management activities to improve business growth.

• Compliance: Comply with company health, safety, and environmental policies.
• Reporting: Report accidents, incidents, hazards, and near misses promptly.
• Authority: Exercise stop-work authority whenever unsafe conditions are identified.

Qualifications & Experience

• Degree: Diploma or Bachelor's Degree.
• Fields: Business Administration, Logistics, Supply Chain, or Maritime Studies.

• Duration: Minimum 2–3 years of experience in Customer Service.
• Industry: Shipping, Logistics, Freight Forwarding, or Maritime industry is preferred.

• Market: Strong understanding of the Middle East shipping and logistics market.
• Software: Advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Systems: Experience with standard industry shipping and logistics ERP software is an advantage.