Deputy Boutique Manager - Aesop, Dubai Airport

Job Description

Seddiqi Holding is a family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business units include Ahmed Seddiqi the longest standing and largest unit within the group, Seddiqi Properties, Swiss Watch Services and Mizzen

We are looking for self-driven Deputy Boutique Manager with customer centric mindset for an amazing Aesop boutique in Dubai Airport. To succeed in the role, you must be proven retail professional with well-developed business acumen & leadership skills.

Position - Deputy Boutique Manager, Aesop

Location - Dubai Airport

Key Responsibilities

• Assist the Management in executing strategies to increase store traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/store presence, and capture competitive market share.

• Lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty
• Resolve customer complaints and responds to comments in a timely and professional manner.

• Drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement.
• Develop and implementing sales action plans in collaboration with the Location Manager to enhance sales for the various brand/product lines.
• Communicate company set KPI's; identifies and implements strategies to ensure performance standards are met for all the KPI's.
• Analyze the store's monthly performance, reporting current business trend to cover every aspect of your store, as well as competitor performance to ensure an increase in market share.
• Ensures that the Sales Team works towards achieving an outstanding rating in store customer experience.

• Manage operations by supporting and ensuring compliance with company's Standard Operating Procedure. Ensures that the team is knowledgeable and adequately trained in store operations procedures.
• Maintain proper loss prevention standards and ensure compliance with cash handling, safe and deposits procedures.
• Ensure merchandise is secure by developing and implementing security measures and monitoring surveillance equipment.
• Promote safe work habits, identifies and resolves safety hazards. Documents accidents and determines root cause and propose solutions.

• Identify current and future customer requirements by establishing rapports with potential and existing customers. Reports on product performance, buying trends and customer needs.
• Conduct regular stock takes and store operations audits to ensure compliance with company's Standard Operating Procedures.
• Develop and maintains a system for monitoring and controlling inventory levels that result in minimal shrinkage. Resolves discrepancies identified in the inventory report.
• Ensure that the team is adequately trained in inventory management techniques such as in-bound and out bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.

• Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
• Provide on-going training and development to the team in the area of operating standards, customer service and product knowledge.
• Jointly with HR, ensures that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
• Conduct on spot coaching to ensure consistent customer experience and offer immediate correction of behaviors.
• Ensure a consistent and effective in-store onboarding experience for all new hires.
• Assist the Management to oversee the preparation of accurate daily, weekly and monthly schedules, by analyzing peak hours to ensure adequate floor coverage.

In order to be successful in this role, you should have:

• Minimum of 4 years experience in retail store operations, 2 of which in a managerial position within Beauty or Fashion.
• Experience in leading a sizeable team.
• Strong negotiation and strategic communication skills.
• Organizational and time management skills.
• Excellent interpersonal skills and the ability to build working relationships.
• Ability to prioritize and multi-task.
• Experience in Duty Free is advantage.

The key to our success is the team that works here - and we reward and celebrate success!

What's next

If you're proud of your past successes, but your future excites you more then let us be a part of your future - Apply Now!

NOTE - Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining Seddiqi Holding.