Abu Dhabi - Senior Service Engineer
Job description / Role
Job TypeFull Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Engineering - Electronics & Telecom
Company Industry
Water, Power & Utilities
The opportunity
As a responsible senior service engineer, you are to carry out the execution of SLA programs, retrofit upgrades, extensions, and modifications of control and protection systems for assignments classified as medium or high complexity. Manage completion of all site activities efficiently, cost-effectively, and in accordance with contract specifications, quality standards, and safety requirements.
How you'll make an impact
Proficient in handling telecom SDH multiplexer, PDH multiplexer, wireless router/bridges, switches, routers, PABX systems, network management products.
Works as a telecom engineer in PDH, SDH, Ethernet, MPLS-TP technologies, with the tendering team to understand end clientu2019s specifications/practices related to telecommunication products and propose a technical solution meeting the requirements.Advise clients on maintenance and upgrades of existing installed base. Give presentations/training on new products/solutions to internal/external customers and conduct POCs.
Represents the service engineering function at project meetings and design review meetings. Implements design changes and the production of as-built project documentation. Supports continuous improvement of project process and product and system design via provision of lessons learned feedback.
Supports project managers in issuing claims (new scope of work, cost impact, time impact, risk quantifications, etc.). Creates work plans and cost estimates for work in an area of responsibility and proactively manages this work to deliver the agreed program on time, on quality, and at targeted cost.Performs site activities focused on finalizing customer acceptance certification.
Acts as the HE lead for service engineering activities on a project. Ensures that HE is presented as a professional organization in all interactions with the customer. Manages external organizations providing service engineering with equipment, systems, or services (e.g., issues permit work, provides guidance on health and safety requirements and work practices, accepts as complete work done).
Coaches associates with service engineers and uses agreed processes and procedures to ensure that all service engineering activities comply with the required safety regulations and satisfy contractual requirements. Prepares project documentation such as SAT reports, incident reports, RCA reports, etc.Obtains approvals from utilities/customers for service engineering activities of telecom systems.
Lives Hitachi Energyu2019s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
A bacheloru2019s degree or masteru2019s degree in a relevant field is preferred. Broad knowledge of HE systems and the technical environment. Knowledge and experience of third-party products and systems. Proactive coordination and reporting to service engineering team leader.Follows HE HSE safety culture and practices. Proficiency in both spoken and written English language is required.
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.
We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
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