Patient Relation Executive- UAE National

Company Description

Our wide range of services extend beyond basic home nursing to specialized physiotherapy and medical care in all situations providing short-term or long-term care in the home, depending on a person’s needs. We are qualified to source and operate medical equipment approved from referring hospitals and customized for the home setting and deliver safe ad smooth transitions.

Job Description

• Patient leads origination – originate patient referral leads from hospitals and referring physicians, establish and demonstrate an active network of referrals,
• Patient relations – maintain direct contract with the family / patient and engage nursing and rehabilitation operations teams to execute on patient care, cater all patient / family queries,
• Pricing and services strategy – own our contractual agreements, update them when necessary, design pricing for all our services, present to the direct manager pricing strategies,
• Partnerships – introduce, negotiate, engage and close key strategic partnerships with referring hospitals, B2B contacts and corporates.

• Handle all patient concerns and pro-actively ensure all patients’ needs are met.
• To be a point of contact for all departments regarding Patient Experience.
• To handle any special patient requests and deal with any complaints or patient queries.
• To encourage excellent standards of Customer Service are delivered to the patients.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction.
• To drive and encourage Feedback Questionnaire responses, (Patient Satisfaction Survey).
• To highlight any trends in relation to our Patient Satisfaction Survey.
• Routine visits to patients, ensuring patient expectations are met and that any issues are dealt with and escalated if required.
• Develop and maintain relationships with client facilities, customers, and corporate tie-ups.
• Capable of proactively selling the complete range of services to current and potential clients, customers, and local healthcare facilities.
• Manage the fiduciary relationships within the office, including pricing, margins, overhead, expenses, etc.
• Works with the Clinical Doctors, nurses, and care giver to ensure optimal clinical outcomes for all clients, including possible discharges and admissions.

Qualifications

Bachelor’s degree in Healthcare, Administration, Business or other related.

• Able to work under pressure to demanding time pressures and to meet deadlines.
• Able to work under own initiative and as part of a team.
• Strong verbal and written communication skills.
• Ability to work independently.
• High level of professionalism and personal presentation at all times.
• Able to understand and adapt to cultural sensitivities.
• Problem solving/lateral thinking skills.
• Excellent time management and prioritization