Assistant Manager - Quality Management - Dubai

Job Description

Role Description

Daily tasks include conducting quality control checks, analytical evaluations, and training staff on quality protocols and procedures. The role involves close collaboration with various departments to ensure compliance with regulatory standards and continuous improvement of our quality management systems.

• Bachelors degree in Pharmacy, Healthcare Management, Quality Management, or any related field
• UAE Driving License is required
• Minimum of 5 years working experience in Healthcare Setting
• Analytical Skills for evaluating data and ensuring quality compliance
• Experience in Training staff on quality protocols and procedures
• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Must be involved directly in quality improvement activities, certifications & awards in the previous organization.
• Understanding of continuous quality improvement planning.
• Knowledge of Accreditation & Awards.
• Demonstrates strong interaction and communication skills.
• Strong command of English Language oral and written.
• Well versed with MS Office and data management.

• To handle quality improvement and effective standards by planning and facilitating standard guidelines, SOPs, various quality improvement projects, and forms for the units.
• To develop organizational policies and oversee their implementation across all units.
• To conduct regular quality audits, including regulatory parameters, medication safety, service quality, first aid, expiry management etc.
• To participate and represent quality team in organization wide committees and provide technical assistance to organizational committees in meeting program objectives.
• To interact actively with retail staff to analyze and support the proper redress of customer complaints related to quality of care, performing necessary root cause analyses and forwarding appropriate recommendations.
• To prepare and review quality indicators as per standard guidelines and produce these reports to management on a periodic basis.
• To perform trend and comparative analyses for all units, highlighting upward and downward trends for the quarter, and updating reports for units as needed.
• To support accreditation and certification processes.
• Facilitate and monitor the Quality Improvement projects within the organization.
• To assist in development and implementation of patient satisfaction survey tools.
• Drive continuous quality improvement initiatives across all units.
• To conduct induction sessions for new employees and refresher trainings for existing employees related to quality and performance improvement.
• Perform other relevant tasks assigned as requested by department managers/directors.