Advisor - Global Solutions

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state-of-the-art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description

Key Responsibilities:

• Assist with the onboarding process for new clients, ensuring all required documentation is collected and processed in a timely manner.
• Manage the processing of client documents accurately and efficiently, ensuring compliance with established procedures and timelines.
• Verify the accuracy and completeness of client documents, conducting thorough checks to ensure all necessary information is provided.
• Enter client information and documentation into the CRM accurately, always maintaining data integrity and confidentiality.
• Track the progress of client documents throughout the processing workflow, providing regular updates to clients and internal stakeholders as needed.
• Communicate with clients via phone, email, or other channels to request additional information, clarify details, or provide updates on document processing status.
• Address client inquiries, concerns, or issues related to document processing promptly and effectively, escalating complex issues to appropriate teams when necessary.
• Provide administrative and operational support to the sales team if required.
• Ensure compliance with regulatory requirements and company policies governing document processing and client interactions, maintaining accurate records and documentation.
• Conduct regular quality checks on processed documents to identify any errors or discrepancies, implementing corrective actions as needed to maintain high standards of accuracy and quality.
• Identify opportunities for process improvement and efficiency gains in document processing and sales support activities, making recommendations for enhancements to streamline workflows and enhance client satisfaction.
• Collaborate with internal teams such as sales and operations to coordinate document processing efforts, share information, and resolve issues effectively.

Desired Skill & Expertise

Desired Skills & Expertise:

• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Excellent organizational and time management skills to prioritize tasks and meet deadlines.
• Strong administrative skills