Business Analyst | FinTech | Dubai, On-site
Job Description
Location: Dubai, UAE (Onsite)Type: Full-time
Compensation: Competitive Salary
Benefits: Visa sponsorship, medical insurance
About Comfi
Comfi is a fast-growing B2B payment platform helping suppliers across MENA offer flexible payment terms to their SME clients while getting paid upfront.
We work with businesses in automotive, electronics, F&B, and healthcare, giving them the cash flow power to scale without risk or payment delays.
Weve secured $25M in venture debt facilities and were scaling fast, growing at 40% month-over-month.
Were not here to make B2B finance a bit better were here to flip the model and give businesses what they actually need: clarity, speed, and control.
The Role
Were looking for a Business Analyst who thrives at the intersection of user needs, business goals, and technical possibilities. This role is hands-on and cross-functional: youll work closely with Customer Experience, Engineering, and Marketing to ensure that every feature we ship is understood, adopted, and loved by our users.Youll play a key part in making our product better every day.
What Youll Do
Prepare clear product materials (FAQs, release notes, guides)
Help activate and onboard users to new features
Ensure feature adoption through smart communication and touch points
Work closely with the Customer Experience (CX) team to process and resolve user complaints and issues
Identify root causes and translate feedback into product improvements
Track and report recurring issues
Lead discovery for small and mid-sized features
Conduct competitor research, user interviews, and collaborate with stakeholders
Prioritize features and contribute to the roadmap
What You Bring
4+ years of experience as a Business Analyst/ Product Analyst
Strong understanding of product lifecycle and agile workflows
Excellent problem-solving and communication skills
Hands-on with tools like Jira, Confluence, Figma, UML, or similar
Curious, structured, and user-obsessed
Strong experience with CJM, UX/CX and hypothesis testing
Fluent in Russian and English (must-have)
Why Join Us
Build the Future of B2B Fintech Shape a product thats transforming how SMEs do business in the UAE
Collaborate Cross-Functionally Work side-by-side with CX, tech, and leadership your voice matters here
Impact at Scale Your work will directly impact thousands of users across multiple markets
Support That Matters Visa sponsorship and health insurance