Sales Coordinator ID - 35571

Job Summary:

This role requires excellent communication skills in both Arabic and English, strong attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• - Process customer orders for paper and board products from order confirmation through delivery.
• Prepare sales contracts, proforma invoices, commercial invoices, and other sales-related documentation.
• Respond to customer inquiries, manage correspondence, and resolve customer complaints professionally and efficiently.
• Coordinate communication between customers and paper mills/manufacturers, providing regular updates on order status and delivery schedules.
• Prepare and manage transportation and export/import documentation, including packing lists, bills of lading, certificates of origin, vessel certificates, and related documents.
• Arrange shipments with freight forwarders and logistics providers.
• Dispatch product samples to customers as required.
• Support the Director in preparing quotations, offers, and supplier inquiries.
• Collaborate closely with team members to ensure smooth daily business operations.
• Maintain accurate filing systems, records, and administrative documentation.
• Follow up on outstanding customer payments and coordinate payment-related communications.
• Participate in international exhibitions and trade events, representing the company and meeting with customers when required.
• Assist with additional administrative and operational tasks as needed.

Requirements:

• - Fluency in Arabic and English (written and spoken).
• Previous experience in customer service, order processing, sales support, or a similar role.
• Strong organizational and multitasking skills with excellent attention to detail.
• Ability to work independently, take initiative, and adapt to new challenges.
• Strong communication and interpersonal skills.
• Ability to follow instructions and work effectively within a team environment.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Experience working with SAP software.