Head of Services and Logistics - UAE National

Job Description

Job Summary:

The position ensures the efficient delivery of support services, compliance with service standards and contractual obligations, and drives continuous improvement to enhance operational excellence and stakeholder satisfaction.

• :Lead the planning, management, and continuous improvement of administrative support and logistics services across the Ministry to ensure efficient and uninterrupted business operations
• .Oversee the delivery of hospitality services, including hotel accommodation, travel arrangements, flight ticket bookings, venue reservations, catering, and protocol services for Ministry employees, official delegations, VIPs, and VVIPs
• .Plan, coordinate, and manage all logistical and protocol arrangements for VIP and VVIP visits, official delegations, and distinguished guests, ensuring compliance with government protocols and coordination with relevant internal and external stakeholders
• .Organize and oversee the end-to-end planning and execution of Ministry conferences, exhibitions, workshops, official ceremonies, national events, and corporate functions, ensuring seamless logistical support and stakeholder coordination
• .Develop and implement event management plans, including venue logistics, transportation, security, hospitality, accommodation, protocol requirements, and contingency planning to ensure the successful delivery of high-profile events
• .Manage security, guarding, and access control services across all Ministry buildings and official events, ensuring compliance with security regulations and effective coordination with competent government authorities
• .Oversee housekeeping, cleaning, and workplace support services across all Ministry facilities, ensuring compliance with health, safety, hygiene, and quality standards
• .Supervise outsourced service providers responsible for logistics, hospitality, transportation, security, housekeeping, courier, and other support services, ensuring contractual compliance, service quality, and achievement of agreed service levels
• .Lead the planning, management, and continuous improvement of the Ministry's transportation services and vehicle fleet, including procurement, contracting, utilization, maintenance, and operational efficiency
• .Oversee courier, mail, and express delivery services across the Ministry, ensuring the secure, timely, and efficient distribution of official documents and materials
• .Develop operational plans, budgets, service level agreements (SLAs), and key performance indicators (KPIs) for services and logistics functions, and monitor performance to drive operational excellence and continuous improvement
• .Establish and implement innovative solutions and best practices to enhance service quality, customer satisfaction, operational efficiency, and cost optimization across all support service functions
• .Ensure compliance with applicable UAE regulations, Ministry policies, health and safety requirements, and governance standards related to administrative, logistics, and support services

Qualificatio

• onBachelor's degree in Business Administration, Logistics, Supply Chain Management, Public Administration, Operations Management, Hospitality Management, or a related disciplin

• e:Minimum 10 years of relevant experience in administrative services, logistics, operations, protocol, hospitality, or event managemen
• t.Minimum 5 years in a managerial or leadership role overseeing administrative services, logistics, transportation, protocol, hospitality, security, or general support service
• s.Proven experience in planning and managing VIP and VVIP visits, official delegations, protocol services, and high-profile government or corporate event
• s.Demonstrated experience organizing and delivering conferences, exhibitions, workshops, official ceremonies, and large-scale events from planning through executio
• n.Strong experience managing hospitality services, including hotel accommodation, travel arrangements, flight ticket bookings, venue management, catering, and protocol coordinatio
• n.Proven experience overseeing transportation services, vehicle fleet operations, security, housekeeping, workplace services, and courier operation
• s.Demonstrated experience managing outsourced service providers, contractors, procurement activities, contracts, and service level agreements (SLAs
• ).Experience in developing operational plans, budgets, KPIs, and continuous improvement initiatives to enhance service delivery and operational efficienc
• y.Experience working within government, semi-government, or large public sector organizations is highly preferre

d.