Chief Operating Officer- Luxury Jewellery
Job description / Role
Employment: Full Time
We are seeking an experienced and strategic Chief Operating Officer (COO) to lead and oversee the end-to-end operations clients retail and commercial business. As the first point of contact for all retail outlets, the COO will be responsible for driving business performance, sales growth, operational excellence, and customer satisfaction across the UAE and GCC.
Candidates with a background in leading luxury or jewelry retail will be given strong preference.
Key Responsibilities- Business Strategy & Operations
- Lead all retail store operations, reporting directly to the board.
- Own full P&L accountability: revenue growth, profit margins, ROI, budgeting.
- Design and execute annual business plans, strategic roadmaps, and expansion initiatives.
- Monitor store KPIs, ensure high performance, and provide strategic interventions.
- Sales & Brand Development
- Drive retail sales targets, margin improvement, and customer growth.
- Lead sales campaigns, promotions, and occasion-driven events (Eid, Diwali, etc.).
- Collaborate with marketing on ATL/BTL strategies, celebrity branding, PR, and social media.
- Launch new brands and product lines in alignment with customer trends.
- Product & Inventory Management
- Oversee merchandising standards, visual display, stock availability, and inventory control.
- Ensure regular replenishment, accurate stock counts, and effective loss prevention.
- Maintain high ROI on stocked inventory.
- Customer Experience
- Ensure best-in-class luxury customer service and loyalty.
- Handle escalations and reinforce brand image through personalized experiences.
- Expand customer relationships and develop high-value clienteling strategies.
- People Leadership
- Lead, mentor, and restructure sales and operations teams.
- Set KPIs and conduct quarterly/bi-annual performance reviews.
- Support hiring, training, and performance optimization of key staff.
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Requirements:
Requirements- Bachelor’s degree in Business, Management, or a related field.
- 10+ years of experience in operations, sales, or retail leadership.
- Strong background in luxury retail, jewelry, or lifestyle brands.
- Proven leadership managing multi-store operations and large teams.
- Excellent communication, negotiation, and business analytics skills.
- Willingness to travel within UAE and GCC.
Salary: AED 20,000 to 25,000 per month inclusive of fixed allowances.
About the Company
Connecting Minds HR Services FZE is an Executive Recruitment agency that focuses on providing the right fit and tailored approach to help our clients to obtain the right match.
Our Jobs influence our life ! A business is only as good as the people within it. We invest in time, we talk to our clients to understand the business needs, motivation and the goals.
We provide world class services such as Executive Search and Selection through our office located in the UAE. We take pride to get the right fit as we personally interview each candidate for the role. This provides a touch of personalized service that goes an extended way with both the candidate and company.It also gives us the sense of the right match required to make both parties contented.
We come with unique experience in Recruitment, Outsourcing and PRO Services.
We provide search and selection recruitment service in the staffing across different industries.
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