Lead Operations Manager

Job Description

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon

launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February

fintech, and fashion. noon is a work in progress; we're six years in, but only 5% done.

noon's mission: Ring every doorbell, every day.

About the role:

The Lead Laundry Operations Manager owns end-to-end operational performance at the partner processing facility. This role ensures quality, turnaround time, cost efficiency, and compliance with defined SOPs.

What you'll do:

• Act as primary operational liaison with partner facility leadership
• Oversee intake, sorting coordination, item-level recording, QA, and dispatch
• Ensure SLA adherence (processing turnaround times)
• Monitor daily order volumes and throughput
• Manage QA and operations team on-site
• Resolve escalations related to quality, delays, and discrepancies
• Drive process improvements and cost optimization initiatives
• Maintain operational dashboards and performance metrics
• Ensure compliance with hygiene and safety standards

What you'll need:

• 6–10 years experience in operations management
• Experience in laundry, logistics, warehousing, or manufacturing preferred
• Strong stakeholder management skills
• Data-driven mindset
• Ability to lead cross-functional teams

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.